John Spitzer , Pmp Email & Phone Number

• Executing an $18M program to improve availability and resiliency of 5 business services: Ordering, Software Download, Service Request, Service Ordering, and MyCisco.• Improved non-planned downtime across all 5 business services to meet 99.9% availability objective.• Ensures program goals and status are communicated and aligned through roadmap management, weekly program status, and coordination of Operating and Steering Committee meetings.• Implemented a manageability tool to proactively monitor and address service performance.

Symantec Account - Mountain View, Ca

• Business Intelligence Stabilization program. The $4.5M program consists of 14 tracks (hardware, software, assessments, and POCs) managed by 8 project managers. • In-Product Licensing project. A 50 plus person $2.2M hardware and software technology refresh including migrating from Solaris to Linux and WebSphere to WebLogic.• Employee spend payment/remittance processing and reporting project. Transitioned to AMEX card services and rollout of Concur and related Oracle ERP development.• License Management enhancement projects. License management, including portals and backend/ERP modifications.• B2B ecommerce, interactive selling, and My Symantec portal enhancement projects.

Mountain View, Ca

• Managed, with a geographically dispersed cross-functional team, multiple concurrent projects in support of enterprise customer, reseller, distributor product licensing and renewals.• Co-managed web-based customer and channel/partner ecommerce program for SMB and enterprise market segments. Responsible for project assessment with the business, vendor selection, defining initial labor and budget estimates in support of executive decision making.• Managed contract negotiations in excess of $7M in B2B/eCommerce software and professional services. Was responsible for ongoing vendor and budget management.• Managed implementation of 2009 sales commission compensations plans

• Partnered with Oracle to deliver Oracle On Demand (SaaS) solutions to their customers. Worked directly with customers and Oracle to establish project requirements and scope to create a fixed price bid. Managed with Oracle the sales portfolio and provided client pre-sales support. • Established consulting PMO. Defined processes and tools to support full client deal lifecycle, participated in the development and review of client bids, RFP responses and contracts, management of sales funnel, and operational oversight of projects, including financial budgets and reporting, cost model and variance analysis.• Led weekly project reviews with PMs and senior management and with finance for cash flow planning. • Developed hiring processes and tools to assist in staffing projects.• Managed client and internal software development projects.

R&D Product Generation - Worldwide Regulatory Systems

• Managed concurrent worldwide regulatory software development projects by customizing, extending and integrating purchased products and technologies.• Managed development of a system to maintain chemical formulations and toxicology tests used to automate the creation of Safety Data Sheets (SDSs) for over 30 countries and in over 20 localized languages. HP was able to quickly respond to new country specific regulations, such as the EU hazardous substances, allowing for quicker product introductions and reduced regulatory fees.• Managed development of a system to streamline, manage, track and measure a new product’s electromagnetic and telecommunication certification process. Improved time-to-market and reduced supply chain costs by $8.9M annually. Accountability for a $3M vendor development budget. • To reduce R&D and manufacturing costs, remotely managed the architecting and installation of the computer and telecom infrastructure for a new HP R&D office, opened in conjunction with Flextronics, in Tebrau Malaysia. Coordinated efforts of both HP and Flextronic’s personnel.• Developed system to manage component and replacement parts in support of RoHS requirements.

• Managed multiple large fast-paced customer facing eCommerce software development programs on 2 different ecommerce sites. -- Building on core ecommerce engine, program managed the development of an easily deployed co-branded channel partner storefront that could scale to many partners and verticals. Environment was designed to be configurable and self managed by partners. Worked with cross-functional organizations defining program objectives, measures, requirements, and supporting processes. Managed 7 full time engineers for the duration of the program.-- Managed integration of build-to-customer-order PCs and server products into ecommerce storefront. Allowed HP to better compete and react to competitor offerings by developing tools enabling marketing to dynamically define product bundles and initial PC configurations.-- Drove the development and deployment of key strategic e-commerce capabilities that allowed HP to sell directly, in a high touch model, to its largest enterprise customers.-- Responsible for enabling HP’s commercial extranet buy-site to participate in and become certified by the various B2B/Marketplaces.• Managed development of web-based selector advisor tools simplifying decision process for selecting PC’s and printers and increasing the sales conversion rate by linking to appropriate HP buy-site.• Assumed responsibility for managing development of a 1 to 1 (personalization) marketing web site to support customized content by user.

• Managed and co-developed the HP Consulting Rapid Application Development (RAD) lifecycle and co-delivered training classes in 6 countries to approximately 150 managers and consultants. • Identified, procured, and provided consulting to field consultants on latest tools and methods for open client/server architectures and emerging technologies.• Participated in all phases of software lifecycle while working on six worldwide manufacturing and financial applications. Products were sold in 33 countries, localized in 9 languages, and had an installed base of over 3000 customers. Lead engineer, working with customers, for customer-funded development specials.

• Product management for a financial product. Responsible for pricing, price list maintenance, competitive analysis/positioning, defining new features, and supporting sales activities by responding to RFP/RFQs and giving customer sales presentations.

Morton, Illinois

• Supervised/trained 6 programmer/analysts in development of financial and medical turnkey systems. As Staff Accountant for CPA firm, responsible for client accounting, financial audits, and taxes