Jennifer Rutledge Email & Phone Number

Cleveland, Oh, Us

● Collaborate with IT and other Actuarial teams to implement rate and rule changes in rating systems● Extract, organize, and validate data in support of Actuarial analysis● Develop knowledge and experience with relevant tools, technologies, and techniques to perform moderate toadvanced analyses● Analyze profit/loss results for existing products and reviews actuarial trend analysis to optimize pricing and coverage programs

● Saved $100,000 in costs by creating a dashboard for the Customer Care Center to perform worker compensation claims● Collaborate with cross-functional teams to provide actionable recommendations and insights based on analysis, contributing to data-driven decision-making processes● Perform sentiment analysis on recorded customer calls and written interactions to identify and categorize customer sentiment, emotions, and satisfaction levels● Prepare regular reports and dashboards summarizing sentiment analysis results, trends, and insights for call center management and stakeholders

● Performed data analysis to extract insights, identify trends, and support data-driven decision-making● Proactively identified and resolved data-related issues within the POS system, collaborating with the IT team andvendors for efficient solutions● Assisted in the onboarding and training of credit union staff on POS system functionalities and best practices● Maintained comprehensive documentation of data analysis processes, issue resolutions, and system configurations for knowledge sharing

● Led a team of professionals to provide technical assistance and real-time software adjustments to optimize NoPileups operations for customers● Interpreted customer and software data to identify and diagnose potential program and network issues, implementing proactive solutions to ensure smooth system performance● Collaborated with cross-functional teams to identify process improvements and optimize support procedures● Engaged directly with customers to address complex technical issues, building strong relationships and ensuring customer satisfaction.

Cleveland/Akron, Ohio Area

● Committed to the highest standards of customer services, personal banking● Aided customers and administered all financial transactions accurately● Assisted the loan and payroll department as needed● Fulfilled daily, weekly, and monthly sale targets and referral goals

Bachelor'S Degree, Business Analytics

Associates Of Computer Science And Engineering Technology, Computer Science

High School Diploma, Web Programming And Design