I have extensive experience in online education at various American universities and am a highly regarded academic researcher. My knowledge spans many fields, including nursing, biostatistics, information technology, ethics and management, and a suite of sciences. My background in curriculum creation and academic planning forms the basis of my teaching style, which is defined by a solid dedication to guiding pupils through various difficulties from basic to advanced levels. As the team leader… Show more I have extensive experience in online education at various American universities and am a highly regarded academic researcher. My knowledge spans many fields, including nursing, biostatistics, information technology, ethics and management, and a suite of sciences. My background in curriculum creation and academic planning forms the basis of my teaching style, which is defined by a solid dedication to guiding pupils through various difficulties from basic to advanced levels. As the team leader of twenty researchers, I have played a key role in coordinating the delivery of comprehensive courses, guaranteeing high standards of academic rigor. As part of my responsibilities, I skillfully navigated challenges and fostered an environment favorable to learning. I also played an essential role in negotiations with professors. My leadership skills, academic knowledge, and proactive problem-solving attitude make me an invaluable asset to schools looking to improve their online education programs. Show less

⦁ Product Portfolio Expert from the Internet of Things - Cloud & Analytics Team.⦁ Facilitates project closure/sign-off.⦁ Provide product idea creation for a new product proposal.⦁ Managing partners invoicing approval to process using SAP Ariba.⦁ Acts as Level 3 Support resource for production-related incidents, issues, and problems.⦁ Contributes to product visioning, roadmap reporting, and delivery of the product and its features and functionalities to the business… Show more ⦁ Product Portfolio Expert from the Internet of Things - Cloud & Analytics Team.⦁ Facilitates project closure/sign-off.⦁ Provide product idea creation for a new product proposal.⦁ Managing partners invoicing approval to process using SAP Ariba.⦁ Acts as Level 3 Support resource for production-related incidents, issues, and problems.⦁ Contributes to product visioning, roadmap reporting, and delivery of the product and its features and functionalities to the business units.⦁ Conducts business process analysis and documentation via Business Requirement Specifications (BRS).⦁ Performs day-to-day tasks (BAU Support) for any product-related configuration, and set-up support.⦁ Provides support for Product Vendor Management contracts and agreements for all new product creation.⦁ Performs constant collaboration and strategizing with Engineering, Governance, and Paralegal divisions to secure all dependencies to deliver on time. Show less

⦁ Ensuring that to sell more products than the required KPI needed per day.⦁ Maintaining an in-depth knowledge of our plans and products to provide suitable recommendations to customers as much need.⦁ Addressing customer concerns and inquiries as well as resolving customer escalations.⦁ Handling all selling products, discounts, price changes, and customer product inquiries.⦁ Assisting customers by answering through live chat and WhatsApp platforms with minimal telephone calls… Show more ⦁ Ensuring that to sell more products than the required KPI needed per day.⦁ Maintaining an in-depth knowledge of our plans and products to provide suitable recommendations to customers as much need.⦁ Addressing customer concerns and inquiries as well as resolving customer escalations.⦁ Handling all selling products, discounts, price changes, and customer product inquiries.⦁ Assisting customers by answering through live chat and WhatsApp platforms with minimal telephone calls courteously and professionally.⦁ Operating the payment register and processing sales transactions.⦁ Furthermore, I was an SME and Sales Coach for almost three months to our new digital sales team. Show less

Cobol developer and a program analyst under Vertere Global

Joined as a developer for Customer 1 / Utilities ( Application development department under energy company based in Chicago, Illinois ) using COBOL & Oracle environment.⦁ Train and develop other software analysts to create and enhance applications using legacy tools.⦁ Reviewing documents and collaborating information for the business.⦁ Design efficient IT systems to meet business and technology needs.⦁ Develop, analyze and implement testing procedures, programming, and… Show more Joined as a developer for Customer 1 / Utilities ( Application development department under energy company based in Chicago, Illinois ) using COBOL & Oracle environment.⦁ Train and develop other software analysts to create and enhance applications using legacy tools.⦁ Reviewing documents and collaborating information for the business.⦁ Design efficient IT systems to meet business and technology needs.⦁ Develop, analyze and implement testing procedures, programming, and documentation.⦁ Analyze, design, and develop modifications and changes to existing systems to enhance performance.⦁ On top of this, I have experience with Finance and Service orders transactions. Show less

Joined as Technical Support for my undergraduate internship and used to support doctors, patients, and the facilitators of the hospital when in need of technicality.• Queue management and Schedule Pager Duty rotation.• Additional projects/tasks may be assigned by the manager or team lead. • Investigate Doctors, Nurse, Students, and Hospital staff’s issues, analyze logs, and troubleshoot environments to arrive at a workaround or solution to MDM product issues.• Investigate… Show more Joined as Technical Support for my undergraduate internship and used to support doctors, patients, and the facilitators of the hospital when in need of technicality.• Queue management and Schedule Pager Duty rotation.• Additional projects/tasks may be assigned by the manager or team lead. • Investigate Doctors, Nurse, Students, and Hospital staff’s issues, analyze logs, and troubleshoot environments to arrive at a workaround or solution to MDM product issues.• Investigate potential defects raised by customers and engage engineering to confirm product defects and the timeline for a fix.• Recommend and implement improvements to existing technical support processes, procedures, and tools. Show less