• Managed discovery and development for three major departments during company-wide post-merger integration transition from two separate Salesforce Sales Cloud instances to one Education Cloud Salesforce instance• Analyzed data trends and provided strategic recommendations to optimize business processes and increase efficiency• Collaborated with cross-functional teams to implement solutions and drive successful project outcomes

• Tapped by the executive team to review & improve org-wide & department-specific business operations as an internal strategic operations consultant reporting directly to the Chief Operations Officero Provided global operation & strategy consulting services to executive leadership in Marketing, Academics, Programming, & University Relations (UR) after conducting extensive market research across multiple domains to identify opportunities & threats in EdTecho Collated multiple data sources into an automated business intelligence (BI) tracker for UR team, providing executive visibility, saving 40+ labor hours a month, & identifying key gaps in UR strategyo Designed, fielded, & analyzed an employee survey program in collaboration with People Ops to track employee satisfaction & company cultureo Built org-wide intranet using Google Workspace to coordinate cross-functional communication resulting in 30% increase in employee confidence in info sharingo Facilitated consolidation of two departments, delivering strategic proposals on product development, reporting structures, & job responsibilities with ~$120k in operational cost savings annually• Drove objective & key results (OKR) processes, guiding executive & department leadership to define appropriate OKRs & key performance indicators (KPIs) with high internal validity & reliabilityo Coordinated executive strategic annual planning, to include facilitating planning sessions & project-managing deliverableso Designed, implemented, & managed a new org-wide OKR setting, department review, & retrospective cadence with a weekly cadence of cross-functional engagement on key prioritieso Generated automated dashboards & reporting systems to collate relevant data to track OKR & KPI progress, eliminating 25+ labor hours month• Uncovered a $400k issue in annual partner invoicing through in-depth financial analysis & produced streamlined partner invoicing system that saved 60+ labor hours per month for the accounting team

• Analyzed data to reconcile $1.3 million in outstanding participant tuition by identifying & rectifying data inconsistencies across multiple data sourceso Coordinated efforts to collect $1.3 million in outstanding participant tuition across 5 international locations & remote HQ staff• Devised & oversaw implementation of an operational strategy to address critical operational gapso Strategy recommendations included aligning HQ & international staff, improving org-wide training, & connecting systems & processes across functions

• Assigned to assist in teaching SOC 635 Medical Sociology and SOC 401 Introduction to Sociology (Fall 2016), SOC 656 Terrorism (Spring 2017), and SOC 601 Methods of Social Research (Fall 2017)• Participate in the assessment process using a variety of methods and techniques and provide effective, timely, and appropriate feedback to students to support their learning• Contribute to the development of appropriate teaching materials, to include PowerPoint presentations to ensure content and methods of delivery meet learning objectives

• Managed caseload of ~150 students serving in the National Guard & Reserves, processing their National Guard tuition waivers & VA educational benefits in VA Once• Regularly invoiced GoArmyEd, ex. submitted Fall 2019 invoice with zero identified mistakes & a “first time go”• Led initiative to improve the efficiency of the Military & Veteran Services Center’s (MVSC) certifying process by transitioning from paper files to a paperless system based in Bannero Increased productivity by 60% & decreased department expenditure by $50k annually• Used data-driven insights to redesign the MVSC work-study program to maximize VA work-study funds:o Reduced MVS hourly employee expenditure by 45% but increased the number of work-study headcount by 66% and labor hours by 75%• Program managed the redesigned work-study program to include:o Creating, hiring, and supervising three distinct positions (front desk personnel, assistant events coordinator, & social media content producer)o Developing & facilitating on-boarding training for new hires vis-à-vis the services MVSC provides & the responsibilities of their roleo Ensuring proper submission and processing of I9, W4, VA work-study application, VA contract, & FERPA compliance documentationo Setting up new student employees in WISE & with the VA to ensure they were paid in a timely manner o Managing work-study schedules & supervising day-to-day operations• Developed a strategic annual events calendar aimed at increasing military-affiliated alumni engagement & fundraising, to include the 2020 Women in the Military Luncheon• Worked closely with Alumni Relations to increase MVSC participation in the (603) Challenge, including written communication to military-affiliated alumni & producing a short advertisement, directly resulting in a 7-fold increase in year-over-year giving designated to the MVSC• Completed Introduction to Lean Six Sigma

• Conduct statistical analysis of survey data collected from military-affiliated students in order to provide more precise programming and assistance to student Veterans and students who are also actively drilling Reservists or members of the National Guard• Improve processes by creating an Excel spreadsheet worksheet to help students maximize their utilization of Post 9/11 GI Bill education benefits transferred to them by their parent

• Design and teach courses on the United States in World Affairs, Themes in World History, Western Civilizations to 1500, and Interpersonal Relations and Group Dynamics, both in traditional classroom settings and online• Utilize the full capacity of online learning platforms, including Moodle, YouTube, and Jing • Provide regular, accurate, and timely feedback to student and the school concerning academics, behavior, and attendance• Create and foster a learning environment conducive to teaching students from a variety of academic, professional, and generational backgrounds

• Delivered a 15% improvement in the employment rate of assigned student caseload in 4 months• Redesigned client-facing Resume Guide for military-affiliated students for web-based platforms & using improved branding materials & Microsoft PowerPoint• Created an easier process & accompanying worksheet for writing “professional profiles” as part of a resume, increasing client satisfaction • Provide career assistance to ~250 Service Members, Veterans, and dependents attending SNHU College of Online and Continuing Education• Review cover letters and resumes, conduct mock interviews, and advise on job search strategies and graduate school exploration

• Taught four cohorts of Intelligence Collection Basic Course at Fort Devens, Massachusetts as a certified Army Instructor, having completed the Army Basic Instructor Certification Course• Evaluated class performance and individual student proficiency• Provided one-on-one mentoring and crafted individual specific instruction plans

• Led a five person Human Intelligence collection team while deployed in support of Operation Iraqi Freedom from January 2007 to April 2008• Established rotating weekly reporting system to ensure HUMINT teams were successfully completing assigned missions while deployed in support of Operations Iraqi Freedom & New Dawn from October 2009 to October 2010• Developed a standardized team assessment format to identify successes & opportunities for improvement & monitored improvement follow-up• Mentored ~80 HUMINT collectors across ~10 teams, drawing on previous experience as a team leader • Managed & optimized classified data-flow processes, improving accuracy & acceptance rates by 63%• Directed classified information flows with international counterparts as the primary Brigade Foreign Disclosure Officer