Lead consultant for Casualty Claims Design Team with focus on designing innovative technologies, processes, and solutions for handling litigation claims countrywide.Served as Project Manager for cross-AOR projects driving litigation operational efficiency through innovative solutions, mostly centered around use of AI and machine-learning analytics to improve litigation decision-making. Designed, tested, and implemented several predictive models for use in pre-suit and in-suit casualty claims. Managed a contract employee team researching natural language processing (NLP) technologies, and later implemented NLP models for use in casualty claim handling. Partnered with Law & Regulation to assess new laws and emerging legal trends, communicate changes to the Claims field staff, and implement new claims processes.Created tactical response plans in markets that experienced acute claim-handling pressures as a result of external circumstances (new laws or litigation trends) or internal problems (loss of staff, skill gaps, increased claim volume).Served as the Claims lead consultant on the design of new insurance products, including working with Product, Marketing, Legal, and Risk/Compliance teams to draft and file new products/policies. Designed a Casualty Claims staffing model that allocates personnel based on state and segment complexity.Directed procurement of Independent Medical Examiner, Private Investigator, and Engineering vendors, including bidding, analyzing, selecting, and negotiating service level agreements with the vendors.Received the Distinguished Performance Award (2017).

Risk consultant for West Central region (CO, MO, KS, NE, IA, SD, ND, MT, WY) and Southern region (AR, KY, LA, TN, MS).General oversight of all large losses ($250k+) for West Central and Southern regions. Responsible for reviewing and approving settlement authority on claims valued in excess of the field’s authority.Reviewed and authorized requests to go to trial for cases that had potential exposure in excess of the field’s authority.Trained field staff on how to identify large loss claims and mitigate risks.

Staff Counsel office for Allstate Insurance Company, Encompass Insurance Company, and Esurance.Represented Allstate and policyholders in complex civil litigation matters.Negotiated favorable resolutions for clients through settlement and mediation. Represented clients at over 120 jury and bench trials.Developed legal strategies, prepared pleadings, and argued motions and appellate matters. Took depositions of witnesses, adverse parties, medical experts, economic experts, and engineering experts.Managed legal staff that consisted of paralegals and administrative assistants.Achieved highest category of client satisfaction for Louisiana Staff Counsel office each year.Received the Distinguished Performance Award 2014Awarded for leading Louisiana Staff Counsel offices in trial wins and win rate 2012, 2013Recognized for closing 100+ cases 2013, 2014

Represented corporate and private clients in civil matters.Achieved favorable resolution of legal matters through negotiation, mediation, and trial.Counseled clients, developed trial strategies, prepared pleadings, argued motions, and took depositions of witnesses, opposing parties, and experts.