Joshua Gaviola Email & Phone Number

Baltimore, Maryland, United States

• Provide IT infrastructure support for over 100 organizations in the Washington–Baltimore metropolitan area
• Utilize and monitor ServiceNow to communicate with clients, troubleshoot, resolve tasks, and escalate if necessary
• Provision, configure, and troubleshoot enterprise equipment from OEMs such as Dell, Supermicro, Fortinet, & Cisco
• Run and terminate Ethernet and fiber optic cables and verify connectivity between layer 1 and 2 hardware is stable

Silver Spring, Maryland, United States

• Promptly identified and resolved project conflicts using project management tools to track and manage tasks
• Developed and provided methods to mitigate further interruptions for both clients and contractors
• Ensure client satisfaction by communicating progress updates at key project milestones
• Trained interns in various areas such as translation workflow and client relations to enhance skill development
• Provide client support by sharing session data, using data analysis tools to measure and report on information retention and project outcomes

Crofton, Maryland, United States

• Led the deployment, migration, and decommissioning of legacy POS equipment, transitioning to a cloud-based system to improve operational efficiency and data accessibility
• Maintained up-to-date knowledge of products and trends to proactively curate recommendations for customers
• Optimized customer experience and satisfaction by organizing the store layout, ensuring seamless access to all areas

Baltimore, Maryland, United States

• Established a culture of flexibility and adaptability to meet the evolving needs of students and professors
• Coordinated weekly discussions to provide students with additional learning opportunities for confusing topics
• Utilized digital collaboration platforms to create and manage a digital forum for over 250 students, facilitating communication and resource sharing