Joshua Gaviola Email & Phone Number

Baltimore, Maryland, United States

• Provide IT infrastructure support for over 100 organizations in the Washington–Baltimore metropolitan area• Utilize and monitor ServiceNow to communicate with clients, troubleshoot, resolve tasks, and escalate if necessary• Provision, configure, and troubleshoot enterprise equipment from OEMs such as Dell, Supermicro, Fortinet, & Cisco• Run and terminate Ethernet and fiber optic cables and verify connectivity between layer 1 and 2 hardware is stable

Silver Spring, Maryland, United States

• Promptly identified and resolved project conflicts using project management tools to track and manage tasks• Developed and provided methods to mitigate further interruptions for both clients and contractors• Ensure client satisfaction by communicating progress updates at key project milestones • Trained interns in various areas such as translation workflow and client relations to enhance skill development• Provide client support by sharing session data, using data analysis tools to measure and report on information retention and project outcomes

Crofton, Maryland, United States

• Led the deployment, migration, and decommissioning of legacy POS equipment, transitioning to a cloud-based system to improve operational efficiency and data accessibility • Maintained up-to-date knowledge of products and trends to proactively curate recommendations for customers• Optimized customer experience and satisfaction by organizing the store layout, ensuring seamless access to all areas

Baltimore, Maryland, United States

• Established a culture of flexibility and adaptability to meet the evolving needs of students and professors• Coordinated weekly discussions to provide students with additional learning opportunities for confusing topics• Utilized digital collaboration platforms to create and manage a digital forum for over 250 students, facilitating communication and resource sharing