José Saador Sánchez Valerio Email & Phone Number

Querétaro, Mexico

El Marqués, Querétaro Arteaga, México

• Global Help Desk to Equinix around the world• Desktop Support Tier 2• Service Now• Mobile Device Managment (MDM)• MFA PingID and PingOne• Mobile Application Management (MAM)• Experience integrating Intune with other Microsoft cloud services such as Azure Active Directory (AAD)• Microsoft Endpoint Manager (MEM)• O365• One Drive & Share Point• Reimage through PXE SCCM and Autopilot• Zoom Rooms Conference support, Audio/Visual (A/V)

Mexico City, Mexico

• Service Desk to costumer, California, USA.• Troubleshooting Level 1• Microsoft Office 365• Share Point and One Drive• MFA Okta Authenticator• Global Protect VPN• Citrix Workspace• Active Directory• Windows issues 7, 10, 11 version• Apps and Desktop programs

Guanajuato, México

• IT management and customer service• Tickets follow-up• Fixed assets inventory, responsive letters, application of corporate IT policies• Reports to IT Manager at Kentucky, USA• Projects follow-up and new projects• Quotes and Purchases Order - ERP PLEX• Dealing and follow-up with suppliers• Management and planning to maintenance Data Center Room

Querétaro, México

• IT management and customer service• Fixed assets inventory, responsive letters, application of corporate IT policies• KPIs, reports to Manager and Director• Microsoft Office 365 and licenses.• Map Network Drive• Setting LAN, WAN, VLAN, DHCP and Static protocols.• Network management, Ethernet, Wi-Fi, VPN and P2P.• Setting switches, routers, access point; Cisco, Ubiquiti, TP-link• Management of ERP System L1 (functions and user accounts); SAP.• CCTV and Biometrics checks• Setting Printers and Thermal printers (Zebra, TOSHIBA).• Handheld scanners, Interemec, Symbol, Zebra, Motorola.• Dealing and attention with suppliers• Tickets follow-up help desk L1 and L2

Querétaro, Mexico

• Attention of reports on site and carre in, attention of SLA's.• Integration of devices or spare parts, cloning or loading images into equipment for customer requests.• Attention to users, preventive and corrective and migrations.• Documentation of incidents and solutions.• Delegate compliance with controls among the personnel in charge.

Electrical assembler, assemblies and subassemblies, electrical and electronic harnesses and controls for aircraft cabins.

Ingeniero, Computer Science

Técnico En Ensambles Eléctricos

Certificación Toefl, Curso De Idioma Extranjero