Joe Sanders Email & Phone Number

• Outlined and crafted robust Tableau data visualization models to analyze and improve new client retention during client onboarding cycles • Generated monthly insights for Senior leadership teams highlighting client expansion by region and potential growth sectors for future outreach strategy development • Pinpointed quarterly retargeting opportunity for marketing and customer success team by creating reports from diverse SQL queries and salesforce data extraction• Elevated Big Query data tables and company logic for data organization by collaborating with backend data engineers to ensure cross-functional communication

United States

• Performed weekly software onboarding meetings for enterprise CEOs, COOs, and CMOs, to improve their organic keyword ranking strategy, backlink outreach methodology , and frontend website performance • Guided clients on how to effectively research keywords to target for Google Ad and landing page SEO content to create in order to drive mobile traffic • Operated cross-functionally with the sales division to turn MQLs into confident SQLs to improve overall customer lifetime value • Communicated product improvement opportunities to engineering teams based on major goals of our target client demographics • Modified REST API calls to pull keyword, backlink, and key web traffic insights for data analysts and data scientists clients • Troubleshooted over 100 weekly software and subscription inquiries using Salesforce, JIRA, and Confluence

United States

• Constructed data visualization models denoting trends and aberrations in clientele data for problem recognition and goal setting • Reviewed and published content for WordPress landing page design and improved SEO tactics for online newsletter • Responsible for providing excellent customer service to clients via Salesforce CRM system, telecommunication, & in-person communication • Reduced equipment expenditure by conducting routine inventory evaluations of department-wide supply stockrooms

Mountain View, California, United States

• Initiated a research focus group involving 30+ participants to gather qualitative data regarding online issues facing our target demographic• Launched a large-scale survey garnering over 800 young adult respondents revealing pitfalls and challenges faced using social media, conducting online research, and online personal security• Distinguished the major benefits and harms users experience when using social media, creating online passwords, discovering information, and connecting with others online; by compiling findings from quantitative secondary marketing research • Identified product expansion opportunities for the Be Internet Awesome program by conducting a competitive analysis of current leading online safety and security programs for our target audience• Presented research finding and strategic proposal for new user integration to department and C-Suite executives

United States

• Conducted detailed training for new employees to ensure a smooth on-boarding process and social media content consistency • Elevated operational efficiency and team synergy by coordinated weekly assignments and key objectives for team members• Revamped department-wide Instagram, Snapchat, and Twitter channels to amplify engagement efforts to 3000+ followers • Maximized Facebook and Google ads budgets by creating relevant ad content based on interest of target audience segment • Operated in Adobe Creative Suite to enhance promotional material to increase awareness for events and services • Communicated with internal and external stakeholders to ensure content followed established online safety policies

United States

• Categorized over 200 customer inquiries from the John Peace Library website chat assistant to develop long term Zendesk categorization strategy• Analyzed chat interactions to better understand the major pain points and pitfalls users faced when navigating the website • Denoted robust trends and significant aberrations in user experience using Microsoft Excel and Google Sheets • Created comprehensive summaries and recommendations to enhance overall customer experience