Joe Sanders Email & Phone Number

• Outlined and crafted robust Tableau data visualization models to analyze and improve new client retention during client onboarding cycles
• Generated monthly insights for Senior leadership teams highlighting client expansion by region and potential growth sectors for future outreach strategy development
• Pinpointed quarterly retargeting opportunity for marketing and customer success team by creating reports from diverse SQL queries and salesforce data extraction
• Elevated Big Query data tables and company logic for data organization by collaborating with backend data engineers to ensure cross-functional communication

United States

• Performed weekly software onboarding meetings for enterprise CEOs, COOs, and CMOs, to improve their organic keyword ranking strategy, backlink outreach methodology, and frontend website performance
• Guided clients on how to effectively research keywords to target for Google Ad and landing page SEO content to create in order to drive mobile traffic
• Operated cross-functionally with the sales division to turn MQLs into confident SQLs to improve overall customer lifetime value
• Communicated product improvement opportunities to engineering teams based on major goals of our target client demographics
• Modified REST API calls to pull keyword, backlink, and key web traffic insights for data analysts and data scientists clients
• Troubleshooted over 100 weekly software and subscription inquiries using Salesforce, JIRA, and Confluence

United States

• Constructed data visualization models denoting trends and aberrations in clientele data for problem recognition and goal setting
• Reviewed and published content for WordPress landing page design and improved SEO tactics for online newsletter
• Responsible for providing excellent customer service to clients via Salesforce CRM system, telecommunication, & in-person communication
• Reduced equipment expenditure by conducting routine inventory evaluations of department-wide supply stockrooms

Mountain View, California, United States

• Initiated a research focus group involving 30+ participants to gather qualitative data regarding online issues facing our target demographic
• Launched a large-scale survey garnering over 800 young adult respondents revealing pitfalls and challenges faced using social media, conducting online research, and online personal security
• Distinguished the major benefits and harms users experience when using social media, creating online passwords, discovering information, and connecting with others online; by compiling findings from quantitative.
• Identified product expansion opportunities for the Be Internet Awesome program by conducting a competitive analysis of current leading online safety and security programs for our target audience
• Presented research finding and strategic proposal for new user integration to department and C-Suite executives

United States

• Conducted detailed training for new employees to ensure a smooth on-boarding process and social media content consistency
• Elevated operational efficiency and team synergy by coordinated weekly assignments and key objectives for team members
• Revamped department-wide Instagram, Snapchat, and Twitter channels to amplify engagement efforts to 3000+ followers
• Maximized Facebook and Google ads budgets by creating relevant ad content based on interest of target audience segment
• Operated in Adobe Creative Suite to enhance promotional material to increase awareness for events and services
• Communicated with internal and external stakeholders to ensure content followed established online safety policies

United States

• Categorized over 200 customer inquiries from the John Peace Library website chat assistant to develop long term Zendesk categorization strategy
• Analyzed chat interactions to better understand the major pain points and pitfalls users faced when navigating the website
• Denoted robust trends and significant aberrations in user experience using Microsoft Excel and Google Sheets
• Created comprehensive summaries and recommendations to enhance overall customer experience