Jonathan Sandiko Email & Phone Number

Auckland, New Zealand

• Responsible for the overall operation of Sektor Ltd’s service and support function
• Increased the Support Team’s revenue by 80% from 2020
• Implemented service rate card for value added services to customers
• Established third party contractors to support the growing Modern Workplace division
• Provide technical solutions to Sektor Group’s business requirements
• Implemented a visitor registration system for Sektor’s Auckland office

Auckland, New Zealand

• Sektor Ltd specialises in delivering innovative and efficient technologies for the retail, networking, security, healthcare, ergonomics and mobility marketsPrimary Responsibilities:
• Leading and mentoring the Service Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals
• Managing and monitoring spare parts ordering with suppliers
• Recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services
• Working very closely with Team Leaders from other departments to implement strategies and increase profitability, productivity and overall customer experience
• Manages and monitors product repairs to achieve a quick turn-around time for customers

Auckland, New Zealand

• Sektor Ltd specialises in delivering innovative and efficient technologies for the retail, networking, security, healthcare, ergonomics and mobility markets.Primary Responsibilities:
• Carry out workshop repairs in a timely and cost-effective manner
• Maintain documentation on repairs carried out
• Carry out pre-delivery testing and configuration on equipment as requested
• Customer phone support as required
• Customer support as required

Auckland, New Zealand

• Dematic is a global leader providing a comprehensive range of intelligent intralogistics and materials handling solutions.Primary Responsibilities:
• QA/Set up customer equipment in accordance with project and service agreements.
• Identify and feedback opportunities for improvement in QA/Set Up Procedures and recording customer information
• Provide repair centre coverage and support when volume of workload is high and for holiday / sick leave backup
• Carry out annual site audits for Wireless & Voice customers as per SLA requirements
• Ensure all safety standards are met at all times

Auckland, New Zealand

• Vantex Technology Distribution Limited distributes retail point of sale, barcoding, mobile, and wireless technology in Australia and New Zealand.Key ResponsibilitiesHardware Servicing
• Perform efficient and methodical faultfinding and repair of faulty products
• Ensure all products are returned to perfect working order, with the assistance of the technical knowledge of the Service Manager where applicable
• Ensure all products are returned to the customer in a clean and tidy condition
• Maintain job costing and repair centre records
• Complete reports on serious warranty claimsTechnical Support

Certificate, Electrical/Electronics Maintenance And Repair Technology

Demonstrate knowledge of electrical theory Demonstrate knowledge of safety, protection, and testing Demonstrate knowledge of regulations.

Certificate, Comptia A+

Core Hardware Installation, Configuration, Upgrading Diagnosing and Troubleshooting Preventive Maintenance Motherboard, Processors, Memory.

Bachelor'S Degree, Computer Science

Certificate, Cisco Networking Basics

Able to identify and describe IP Address Classes Proficient in IP address subnetting techniques Proficient in the use of the three basic.