- Introduce Apple solutions, technology, and services to Business customers- Generate new Business leads and build relationships with various companies- Resolve customer needs through briefings and present solution proposals- Inform and offer business customers the complete suite of sales support options- Directs Store Team of 90+ employees to assist in identifying business opportunities to expand pipeline and increase incremental revenue- Manage 200+ accounts, from Small-Medium Business to high-end clientele including Enterprise Level Customers

- Part of a career experience with the Sports Marketing team- As MLS and MLB Campaign Support, provided end-to-end project management of cross-functional initiatives for the Sports marketing team, successfully overseeing the MLS Season Pass launch in February 2023 and the MLB Friday Night Baseball launch in April 2023- Supported marketing campaign activities related to both launches, including project planning and milestone tracking, meeting preparation and facilitation, and maintenance and distribution of weekly status updates- Ensured effective internal and cross-functional communication by taking detailed notes, distributing them, and composing actionable next steps- Coordinated and set up meetings with stakeholders and team members to ensure the successful execution of both campaigns

- Part of a career experience with the Education Team- Partnered with US Education Business Operations and the US Higher Education Sales teams to consolidate end use customer sales accounts- Leveraged CRM and MDR data to research sales territories and recommend new account structures- Presented research findings to field teams for approval and implemented changes to structure- Successfully completed research on one third of field-covered accounts across 16 territories- Successfully merged/removed 30% of accounts across the researched territories

- Assisted customers in finding Apple hardware, software and accessories to meet their needs- Trained customers on the functions of Apple hardware and software- Helped customers solve technical issues with hardware, software and customer sensitive information- Consistently met and often surpassed company metrics and goals- Generated sales by establishing new and existing relationships between our customers and business department

- Responsible for operating the store in the absence of the Store Manager and Senior Assistant Manager- Had keys to the store and was entrusted to open and close the store per policy- Assisted in managing the business in accordance with the Company policies and procedures to maximize store profit- Ensured personnel and staff compliance to sales, customer service and satisfaction policies- Took active role in entire training process for new hires and existing associates- Worked with Store Manager on scheduling staff- Provided leadership and motivation focusing on maintaining a strong selling team - Provided input on Associate Performance Appraisals- Took an active role in resourcing and interviewing potential candidates for the store- Product merchandising (sales signage and displays)

- Sales and customer service