John Sarra Email & Phone Number

Monroe, CT, US

Columbus, GA

Contracted to create templates and improve documentation for Aflac's Enterprise Cloud Platform group.

New York City

Engaged to review and improve the Confluence documentation repository, create templates and to work with subject matter experts to develop new content.

Monroe, Connecticut

I help organizations create and clarify their internal and end-user technical documentation so that it communicates the proper message and achieves its intended result. The needs of the audience guides everything that I do. I also provide customized instructional design, curriculum development and training on technical topics that ensure understanding and.

Stamford, CT

Contracted to document and assist in the implementation of a new data governance initiative, the business continuity plan, and to create visualizations of system workflows.

New York, NY

Contracted to update the 20-year Long Range Plan for the Gas Operations division. Called back to reprise my role from 2016.

Danbury, Connecticut

Contracted to review and create standard operating procedures and templates, to manage the Confluence wiki and SharePoint document repositories and to enhance intra-company communications and promote significant achievements by the Enterprise IT Services team.

Shelton, CT

Contracted to review, update and create standards for internal documentation at one of CompuCom's local client sites. Developed an updated template and created several new internal documents to enhance internal procedures.

Bronx, New York

Contracted to assist the Gas Operations Group with an update to their 20-year business plan.

Norwalk, CT

Contracted to develop internal developer documentation and user manuals for NAP proprietary applications.

Norwalk, CT

A supply chain is a system of organizations, people, technology, activities, information and resources involved in moving a product or service from supplier to customer.Terra Technology is the leading provider of supply chain software solutions to the world's foremost consumer packaged goods companies.My job at Terra was providing technical communication.

Hoboken, NJ

Provided expertise for development of a training document designed to educate new employees on a rather detailed Data Governance process affecting financial data from 80+ countries.

Monroe, CT

Performed as a technical writing subcontractor for a large financial organization.

Owl Computing Technologies, Inc. produces, secure one-way data transfer systems to transport and protect the nation's most sensitive data—between discrete domains of varying security levels and policies, and network architectures. Owl's customers include the US Department of Defense, the Intelligence Community, & commercial industry, here and abroad.My.

I taught the Information Systems in Management course at the graduate level and Strategic Management, which is the capstone course for students in the Associates in Business Management program.

CM IT Solutions / Computer Moms is a national franchise that provides computer training and troubleshooting services to residential and small business customers. A sample of the services offered include one-on-one mentoring (training), installation and support of wireless networks, virus elimination and protection, hardware and software purchasing.

Developed all internal specification and external user documentation for COM-based and HTML-based software products. Created online help and training materials for use by end users. Copy-edited web content and the interface for all the company’s software. Assisted in marketing collateral creation and production. Worked with developers throughout the entire.

Research, assessment, design and development of complex, high quality product and technical documentation for software developers and end-user audiences.• Established a documentation department for start-up software company. Developed procedures, designed templates and established controls to provide secure access to publications.• Designed, developed and.

With a staff of four individuals, oversaw documentation development and training provided for software products marketed to the insurance industry.

Assessment, design, development and delivery of a variety of print and online-based training materials and instructional aids employing recognized ID methods.• Coordinated training documentation for an implementation of an enterprise-wide human resource system rolled out to 40+ countries.• Developed and delivered a variety of PeopleSoft® training to.

Strategic and tactical planning, development and delivery of quality computer education programs that addressed the current and future needs of the company.• Developed individual training plans for 150+ computer professionals. Established an electronic infrastructure to monitor and track progress enabling management to assess training effectiveness.•.

Design, development, implementation and support of major manufacturing computer systems.• Supported a significant company initiative to decentralize the manufacturing function by playing a vital systems role in the allocation of the parts inventory among new business units.• Catalyst for the introduction of PC technology into the work group and.

Mba, Information Systems / Marketing

Activities and Societies: Analyst, Financial Aid Office

Bs, Business Administration

Activities and Societies: Advertising Director, Business Manager and Executive Board Member of WFCS, the campus FM radio station.