Judy Austin Email & Phone Number

Lynchburg, Virginia, United States

Remote

Health insurance verification and authorizations for surgical procedures in Richmond, VA area. CRCR certification obtained in February 2022.

Remote

Processed death notifications on policies and claims. Made claim payments, sent policy refunds and letters. Researched policies to determine if they had special benefits such as survivorship, coverage maximum transfer or return of premium. Worked with individual, shared and linked policies. Performed complex transactions within multiple platforms at once.

Remote

Coded claims when death was reported from multiple sources. Notified associates of death to expedite final payment and claim closure. Processed claim checks that were returned for various reasons such as incorrect mailing address, wrong payee, etc. Processed checks received to satisfy overpayments on claims. Used multiple software programs simultaneously to complete work. Created SOPs needed to complete work for this position for the purpose of training future associates. Was responsible for creating ways to help with workflow, thus making the position more efficient and productive. Provided training and acted as a mentor for newer employee in same role.

Lynchburg, Virginia, United States

Responsible for answering questions regarding claims and policies in high volume call center. Helped develop and implement First Call Resolution for phone team. Extensive knowledge of policies from multiple LTC insurance companies required to perform this job as well as understanding of the claims process. Problem solving skills were a must. Also performed data processing duties, ad hoc, which included address changes and research on returned mail items to determine correct address for future correspondence. Responsible for all incoming faxes received in this department, with respect to having them imaged quickly and correctly.

Gretna, Virginia, United States

Responsible for counting, balancing and depositing cash drawers for all cashiers, as well as any checks received from insurance companies. Managed store services such as UPS, Western Union and CheckFree Pay. Trained cashiers. Reconciled prescription drug claims in regard to payments received as co-payments for customers. Responsible for approval, billing and collections of company charge accounts. Performed additional role of pharmacy technician on nights and weekends.