Managed all aspects of the internal Print Services Department, including offset printing, digital printing, continuous feed printing, pre-press, and bindery divisions. Streamlined operations and work flow to reduce costs to internal clients and provide highest-quality products and services. Aligned hardware and software acquisitions to organization’s needs, utilizing return on investment proposals to demonstrate cost-saving benefits. Created annual operating budgets, including salary and wages, equipment usage, supply costs, and anticipated maintenance costs, along with five-year capital purchase budget. Updated safety programs to include regular inspections, obtain team trainings and certifications, appoint safety personnel, and increase general awareness.• Updated digital color printing equipment and order intake systems to accommodate new company logo and keep production of 50,000 business card orders in-house. Provided $1,500,000 annual savings versus outsource cost to print business cards.• Transitioned critical store signage program, with 120,000,000 signs printed annually, from cut-sheet printing and off-line folding into a single, continuous Web-printing system. This department transformation reduced annual operating expenses by $350,000. • Combined printing divisions to centralize operations, improve services, cross-train operators, and reduce future equipment and salary expenses.• Developed ECO-friendly programs and solutions for corporate headquarters, resulting in $200,000 in savings.

Accepted a challenging assignment to rebuild a store’s operation in several key departments. Developed department managers for improved performance and accountability, hired quality personnel, and dramatically increased the store’s sales and profits. Performed monthly department assessments and created time-lined action plans to improve their performance. Developed quarterly action plans for seasonal transitions and scheduled 800 hours of weekly payroll for managers, specialists, and team members to complete their tasks and transitions. Gave team members daily feedback and necessary training and resources to excel at their position. Administered performance reviews, merit increases, promotions, and corrective actions to document any needed performance improvements.• Delivered phenomenal YTD sales growth of 7.3% in 2005 versus -2% in 2004.• Dramatically improved department assessment scores from worst in district for 2004 to top-rated store in 2005. • Thirteen-year-old facility received a full remodeling, as a result of increased sales, strong growth, and positive corporate visits achieved by exceptional leadership and dedicated teamwork.

Five years of dedicated hard work provided countless learning opportunities, increase in responsibilities, continuous promotions, and challenging goals to overcome. With new management and team development, store overcame negative sales trend to successfully exceed sales goals, profit goals, and payroll budgets. Consistently managed multiple projects under tight deadline pressures to exceed customer expectations. Created weekly employee schedule to meet staffing needs and keep store’s payroll under-budget. Performed key human resource functions, including interviewing candidates, hiring quality employees, providing training and development opportunities, administering performance appraisals, and determining raises and promotions. • Exceeded monthly sales goals for two consecutive years, 2000 and 2001.• Completed difficult daily litigation job for major insurance company on time every day.• Successfully managed large corporate account jobs from Clinton Power Plant, State Farm, National Health Care Corporation, General Electric, Mitsubishi, and DuPont.