Jeff Schmeckpeper Email & Phone Number

Lockport, Il, Us

Conyers, Georgia, United States

Sycamore, Illinois, United States

Provide all aspects of customer technical support throughout North America for wireless HVAC and Audacy wireless lighting controls including:• Provide remote and on-site customer technical support including installation, repairs, and problem solving of IP networking, high and low voltage electrical, and lighting control configuration.• Perform on-site system startup including configuration of networked devices on customer LAN, configuration of sensors and controllers, and customization of system settings to conform to applicable energy codes as well as integration with BACnet/IP networks for BAS integration.• Train end-user customers on proper operation of the Audacy Lighting Control system to ensure customer knowledge and drive customer satisfaction.• Developed and conducted system technical training required to become a certified authorized agency or contractor.• Created a process in Salesforce customer relationship management (CRM) which captured the current status of ongoing projects and generated reports cutting hourly project review meetings to 30 minutes.• Maintain relationships with authorized agents to become their trusted technical advisor.• Direct the field operations of the field support engineering team.• Onboard and mentor all members of the field support engineering team.• Collaborate with the sales team to provide pre-sales customer engagement and drive new sales, including system integration, developing solutions to meet client requirements, and overcoming technical hurdles.• Instituted a standard method for project design utilizing Bluebeam Revu software resulting in efficient generation of project bill of materials and submittal documents.• Originated go to market product documentation, including product cut sheets, user’s manual, and video tutorial.• Conveyed the voice of the customer and collaborated with internal development engineering teams, which resulted in numerous new product features and improvements.

San Mateo, California, United States

Managed the post launch technical relationship with Tier1 wireless carriers and provide remote and on-site technical and sales support for post launch products, accessories and solutions to enterprise customers.

Lincolnshire, Illinois, United States

Channel and direct sales of mobility services including wireless help desk services and MDM consulting, installation and management

Libertyville, Il

Accountable for regional mobile phone sales that totaled 20% of national sales into all channels of a major national wireless carrier.

Libertyville, Il

Responsible for supporting the Enterprise channel of a major national wireless carrier for the Eastern half of the United States. Increased Motorola mobile phone sales by creating solutions and resolving issues for large Enterprise accounts with complex technical requirements and challenges.

Schaumburg, Il

Provided technical support and product expertise encompassing sales, new product introduction and quality for a major wireless carrier. Provided a wide range of services for all field related activities.

Schaumburg, Il

• Managed Base Radio lab• Worked in a UNIX environment with C programming and Clearcase version control• Created UNIX test scripts• Executed UNIX test scripts and analyzed test results

Electronics troubleshooting and repair at component level

Indianapolis, Indiana Area

Food preperation and delivery

Mokena, Il

maintenance, construction and janitorial