Jeremy Scofield Email & Phone Number

Kansas City, Missouri Area

Kansas City, Missouri

• Provide direct customer facing support including, installation, maintenance, and repair of full product line.
• Troubleshoot and repair electronic and mechanical components on-site and via telephone.
• Train customers on operation and daily maintenance of robots, packagers, medication cabinets, and medical devices.
• Provide Level 2 service to outside service organizations.

Kansas City, Missouri

• Provide direct customer facing support including, installation, maintenance, and repair of full product line.
• Troubleshoot and repair electronic and mechanical components on-site and via telephone.
• Train customers on operation and daily maintenance of robots, packagers, medication cabinets, and medical devices.
• Provide Level 2 service to outside service organizations.

Kansas City, Missouri

• Maintained and repaired broad range Semi-conductor manufacturing equipment including wafer steppers, wafer coaters, metal deposition, back grinders, and dicers.
• Shift Lead for a team of 5 Technicians.

• Travel to customer facilities throughout North America to install and repair CNC punch-plasma fabricating equipment.
• Trouble shoot and repair electromechanical equipment on-site and via telephone.
• Generate new business using phone calls and customer visits.
• Provide feedback to engineering on design or software changes requested.
• Maintain customer management database with contact information and case status.
• Coordinate customers, factory, and contractors to insure on-time machine installations.

• Utilized schematics, drawings, and prints to troubleshoot and repair process control equipment.
• Referenced design manuals and documentation for training on standard procedures.
• Lead, supervising a team of 4 mechanics.
• Repaired and replaced electronic cards and cables.

• Provided logistic support for 40+ member global technical support team.
• Maintained forecast data tracking spreadsheets; ensure accurate budgeting within 10%.
• Administrated safety training program and records management.

• On-site customer support of photolithography capital equipment. Dupont Photomasks Inc, Santa Clara, CA.
• Performed electromechanical troubleshooting to repair photolithography equipment.
• Ensured equipment exceeded quality specifications using Statistical Process Controls to track and plan maintenance.

http://www.appliedmaterials.com/products/about_advanced_maskmaking.html

• Performed and supervised repair, alignment, and calibration of Radio Frequency Detection and communications equipment.
• System Administrator - Performed data backups, added and maintained user accounts for Windows NT and Microsoft Exchange, managed bandwidth, installed and updated software, provided user training and support. USS.

Master Of Science (M.S.), Electrical Engineering

Activities and Societies: Eta Kappa Nu IEEE Honor Society, Theta Pi Chapter, IEEE, SAE, SAME, ACM.Digital signal Processing, Machine.

Bachelor Of Science (B.S.), Electrical And Computer Engineering, 3.5

Activities and Societies: Eta Kappa Nu IEEE Honor Society, IEEE, SAE, SAME, ACM.