• Gather, analyze and document product and business requirements with customer and stakeholder interviews. Prepare PRD’s and mockups. Present to technical, business and design teams. Plan rollout and MVPs.• Drive process improvements and define resolution plans using data analysis and KPIs.• Develop large-scale backend systems that support a variety of customer facing applications.• Measure project performance and perform risk management using appropriate tools and techniques.• Manage and influence technical teams to carry out necessary request to meet the departments needs.• Work directly with development and support teams to ensure comprehensive and seamless rollout of new features.• Report on projects’ status and manage escalation procedures as needed.

• Identified and planned web product opportunities. Conducted discovery meetings using data analytics and success metrics to evaluate risks for stakeholders.• Analyzed client needs based on their requirements, developed proposals, prepared and delivered formal presentations and wrote production schedules. Lead daily and weekly meetings to evaluate and coordinate priorities.• Oversaw all stages of web project development from conception to deployment using Agile project management methodology, including assisting in coding, UX Wireframes and UI Mockups.• Supervised collaborative design and system architecture process with development, digital marketing, and design teams.• Evaluated risks and benefits of proposed projects that met client needs using data analysis, creative problem solving, programming skills and robust quality assurance routines.• Oversaw timelines and budgets for the client while coordinating specs with developers, designers and SEO teams.• Managed client engagement and feedback while ensuring formal review milestones are met.• Tracked and referenced KPIs and analytics for functionality enhancements, problem/conflict resolution and client training.

• Managed project scope, budget, schedules and work flow for deliverables, adjusting resources to ensure project success and completion.• Managed and engaged in Wordpress web operations including maintenance of company website (www.digitalinstallers.com) and content management (i.e. testimonials, blog posts, photos, graphics design, non-profit events by DI Cares and company info.)• Designed and distributed graphic and visual ad materials, email blasts and online marketing, including production and video editing.• Primary liaison to business customers speaking strategically to clients and assisting is issue resolution.• Oversaw key business operations: Worked with clientele to customize installation, designed and created project estimates, organized product orders using web-based software (SaaS), invoiced clients, managed inventory and procurement.