As a Manager - OpEx at HireRight, I lead and coordinate various initiatives to optimize and automate business processes, enhance applications, improve service quality and customer satisfaction. I have over 13 years of experience in service operations management, quality control, and continuous improvement. I hold certifications in Lean Six Sigma, Scrum Fundamentals, and Digital Transformation.* Some of my notable achievements include; working as a key consultant and project coordinator on a global application development project. * Built, headed, and mentored 7 operations & 2 quality teams.* Lead and supported 12 automation and six sigma projects with savings over 15 million INR. * Passionate about creating efficient, reliable, fast, and user-friendly solutions that deliver value to the organization and its clients.