Jay Silver Email & Phone Number

Colorado, United States

- Run, terminate, & test low voltage lines for devices according to As-Built maps (e.g. Fiber, Cat5, Cat6a, Coax, Speaker wires) in truss & drop ceilings- Install IT devices for stores including VoIP, POS registers, switches, and Access Points- Maintained inventory in large projects like remodels and decommissions and resolved service requests in local.

Denver, Colorado, United States

- Provided in-store training and solutions to help clients make the most of their tech. I led the team in NPS recognition from Feb - May- Learned policies and services to foster accurate client expectations and minimize needless department expenses- Interpreted tech needs for client devices checked in for repair and maintained detailed notes and.

Greater Denver Area

- Served as the primary customer service representative for Denver's flagship store from 2020-21- Navigated numerous systems to respond to customer needs in a timely fashion- Trained over 20 new employees on accurate policy and procedure for customer service, store pickup, and balancing/pulling registers- Assisted warehouse with asset protection and in.

Centennial Halls, University Of Denver

- Responsible for the safety and conduct of the first-year dormitory- Mediated conflicts between residents and fostered the floor's community- Performed front desk tasks such as providing housing/campus info and mail servicesSkills: Conflict de-escalation, community building and health techniques, suicide ideation intervention, emergency & crisis response.

Littleton, CO

- Analyzed the Net Promoter Score (NPS) for Norgren (IMI Precision Engineering's Littleton branch)- Organized Excess & Obsolete Inventory (E&O) within MS Access DatabaseSkills: Critical evaluation of customer feedback, navigating Microsoft Access and Excel, working under direct supervision and individual discretion.

Windsor, CA

- Shadowed the Water Quality Analyst for the Windsor Wastewater Treatment Plant- Collected water samples and observed reservoir conditions- Tested quality levels in a lab settingSkills: Adherence to lab and facility safety, procedures, and notation.