Jesse Slaton Email & Phone Number

Hanover, MD, US

• At WaveRider Security, I was instrumental in delivering managed services to third-party clients, emphasizing advanced systems engineering techniques. Collaborating with a team of system engineers, I championed the.
• Endpoint Technologies Mastery:o Led the deployment and management of client management solutions, EDR, and printer management software, ensuring enhanced system reliability, security, and efficiency.o Played a key role.
• Application Management with Tanium:o Efficiently managed application delivery and updates, ensuring software compatibility, security, and timely rollouts.
• Tier 4 Technical Support:o Resolved intricate challenges related to security benchmarks, configuration management, and application delivery.o Collaborated with technical teams, offering expertise to troubleshoot and.
• Strategic Collaboration and Problem Solving:o Worked closely with Field Operations and other teams, contributing to the strategic design and management of enterprise endpoint environments.o Presented unbiased solutions.
• Documentation Expertise:o Developed and maintained comprehensive documentation of client environments, ensuring clarity and ease of reference for future initiatives.o Regularly updated documentation to reflect changes.

Brea, California, US

• In my role as Senior Technical Support Specialist at Mercury Insurance, I leveraged my technical expertise and leadership skills to manage and improve IT infrastructure. Key contributions included:
• Maintaining a diverse assortment of PCs and VDIs utilizing Tanium UEM solutions, ensuring operational continuity and system reliability.
• Implementing LogMeIn Rescue as a remote support solution, a move that increased IT efficiency and is now employed across multiple departments within the organization.
• Developing compliance reports via multiple tools such as Symantec ITMS, Tanium, PowerShell, and MSSQL, thus playing a pivotal role in upholding industry standards and ensuring data integrity.
• Orchestrating the deployment of third-party software, frequently utilizing automated deployments through the ServiceNow platform.
• Formulating and supporting various Active Directory Group Policies, further contributing to the company's operational efficiency.These endeavors, combined with my ability to innovate and improve processes, made a.

• Served as a front-line technician, offering support to Windows XP and 7 machines, third-party applications, peripheral devices, and proprietary line-of-business applications. Routine tasks encompassed:
• Engineered scripting and automation solutions for diverse teams, including software development, support center, depot, and field technicians.
• Integrated third-party drivers within core line-of-business applications.
• Delivered top-tier client support in a call-center environment, adeptly handling a balance of inbound and outbound calls.
• Formulated and documented exemplary practices for team duties, such as machine and application configuration, troubleshooting of proprietary applications, and rectification of compromised and malfunctioning systems.

US

• I was responsible for the management of all ESX farms, emergency response to mission-critical server outages, provision of physical and virtual servers, and migration from Configuresoft ECM to Altiris Server.
• Spearhead IT initiative to build a Virtual Desktop environment, creating custom scripts for deploying VMs and custom reports to track utilization
• Assisted the Server Systems team in migrating their imaging technology to a hardware-independent imaging solution
• Improvement of VI3 farm administration, using custom tools, SSH scripts, and SQL reports to make better use of host capacity
• Analyzed capacity usage of MSSQL & Oracle, IIS, MS Active Directory DCs, and Oracle Weblogic servers to determine performance choke points; planned upgrades or migrations (P2P or P2V) with the life cycle usage kept.

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• Transitioning from Desktops and Applications, to Application Support, to the Systems Engineering team, I have promoted in recognition of my mastery of the analyst position. Further developed my technical and leadership.
• Developed a single system image for all desktop, portable, and virtual computers using Windows XP
• Created user setting profiles as a pre-requisite for migration between Operating Systems
• Led the initiative to migrate branches and business units from Windows 2000 to Windows XP
• Implemented Altiris’ Deployment Solution environment, including custom scripts necessary for the processes. This included expanding our capabilities from deploying from depot to in situ imaging company-wide
• Migration from LANDesk Management Suite to Altiris Client Management Suite. Configuration of all required solutions, including Asset Management, Patch Management, Software Delivery, etc. Created SQL reports that.

US

• Joined the Desktops and Applications team of Option One as an entry-level network analyst. Areas of expertise I have acquired included managing an enterprise-class network of desktop PCs, as well as streamlining and.
• Administered over 6000 PCs in a Windows 2000 network
• Consolidated the multiplicity of system images to a smaller group by combining diverse machine configurations, leaving only images defined by specific applications
• Developed best practices for transitioning the imaging process to a fully-automated, pervasive solution

Miami, Florida, US

• Was responsible for warranty repairs, software troubleshooting, and performing upgrades of desktop and portable PCs. Building on prior experience in the field additional responsibilities included:
• Setup and configuration of ad-hoc and structured Wi-Fi Networks
• Troubleshooting XP Home & Pro issues
• Conducted training for end-users in workshop- and Q&A-style settings

Claremont, CA, US

Miami, Florida, US