Jesse Slaton Email & Phone Number

Hanover, Md, Us

At WaveRider Security, I was instrumental in delivering managed services to third-party clients, emphasizing advanced systems engineering techniques. Collaborating with a team of system engineers, I championed the deployment of cutting-edge endpoint technologies, ensuring robust security, seamless operations, and client satisfaction.Key Achievements:• Endpoint Technologies Mastery:o Led the deployment and management of client management solutions, EDR, and printer management software, ensuring enhanced system reliability, security, and efficiency.o Played a key role in the design, implementation, and integration of infrastructure and endpoint technologies tailored to client needs.o Assisted in the migration path planning and implementation for clients, ensuring smooth transitions and minimal disruptions.• Application Management with Tanium:o Efficiently managed application delivery and updates, ensuring software compatibility, security, and timely rollouts.• Tier 4 Technical Support:o Resolved intricate challenges related to security benchmarks, configuration management, and application delivery.o Collaborated with technical teams, offering expertise to troubleshoot and resolve client issues effectively.o Provided support in tracking, managing, and resolving root causes of incidents, preventing future recurrences.• Strategic Collaboration and Problem Solving:o Worked closely with Field Operations and other teams, contributing to the strategic design and management of enterprise endpoint environments.o Presented unbiased solutions to clients, ensuring they were well-informed and satisfied with the proposed strategies.• Documentation Expertise:o Developed and maintained comprehensive documentation of client environments, ensuring clarity and ease of reference for future initiatives.o Regularly updated documentation to reflect changes, updates, and improvements, ensuring accurate and up-to-date information for stakeholders.

Brea, California, Us

In my role as Senior Technical Support Specialist at Mercury Insurance, I leveraged my technical expertise and leadership skills to manage and improve IT infrastructure. Key contributions included:• Maintaining a diverse assortment of PCs and VDIs utilizing Tanium UEM solutions, ensuring operational continuity and system reliability.• Implementing LogMeIn Rescue as a remote support solution, a move that increased IT efficiency and is now employed across multiple departments within the organization.• Developing compliance reports via multiple tools such as Symantec ITMS, Tanium, PowerShell, and MSSQL, thus playing a pivotal role in upholding industry standards and ensuring data integrity.• Orchestrating the deployment of third-party software, frequently utilizing automated deployments through the ServiceNow platform.• Formulating and supporting various Active Directory Group Policies, further contributing to the company's operational efficiency.These endeavors, combined with my ability to innovate and improve processes, made a significant impact on the productivity and efficiency of Mercury Insurance's IT department.

Served as a front-line technician, offering support to Windows XP and 7 machines, third-party applications, peripheral devices, and proprietary line-of-business applications. Routine tasks encompassed:• Engineered scripting and automation solutions for diverse teams, including software development, support center, depot, and field technicians.• Integrated third-party drivers within core line-of-business applications.• Delivered top-tier client support in a call-center environment, adeptly handling a balance of inbound and outbound calls.• Formulated and documented exemplary practices for team duties, such as machine and application configuration, troubleshooting of proprietary applications, and rectification of compromised and malfunctioning systems.

Us

I was responsible for the management of all ESX farms, emergency response to mission-critical server outages, provision of physical and virtual servers, and migration from Configuresoft ECM to Altiris Server Management. Expanded on my experience as an customer-oriented engineer, I acquired skills in the areas of SQL Reporting Services, PowerShell, and a cursory understanding of managed storage technologies. Some additional skills gained and initiatives completed were as follows:• Spearhead IT initiative to build a Virtual Desktop environment, creating custom scripts for deploying VMs and custom reports to track utilization• Assisted the Server Systems team in migrating their imaging technology to a hardware-independent imaging solution• Improvement of VI3 farm administration, using custom tools, SSH scripts, and SQL reports to make better use of host capacity• Analyzed capacity usage of MSSQL & Oracle, IIS, MS Active Directory DCs, and Oracle Weblogic servers to determine performance choke points; planned upgrades or migrations (P2P or P2V) with the life cycle usage kept in mind

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Transitioning from Desktops and Applications, to Application Support, to the Systems Engineering team, I have promoted in recognition of my mastery of the analyst position. Further developed my technical and leadership skills within the department, where I lead numerous enterprise-wide initiatives, including:• Developed a single system image for all desktop, portable, and virtual computers using Windows XP• Created user setting profiles as a pre-requisite for migration between Operating Systems• Led the initiative to migrate branches and business units from Windows 2000 to Windows XP• Implemented Altiris’ Deployment Solution environment, including custom scripts necessary for the processes. This included expanding our capabilities from deploying from depot to in situ imaging company-wide• Migration from LANDesk Management Suite to Altiris Client Management Suite. Configuration of all required solutions, including Asset Management, Patch Management, Software Delivery, etc. Created SQL reports that queried both sets of databases to reconcile and track the migration progress

Us

Joined the Desktops and Applications team of Option One as an entry-level network analyst. Areas of expertise I have acquired included managing an enterprise-class network of desktop PCs, as well as streamlining and automating the provision of desktop equipment and prerequisite software. Noteworthy accomplishments include:• Administered over 6000 PCs in a Windows 2000 network• Consolidated the multiplicity of system images to a smaller group by combining diverse machine configurations, leaving only images defined by specific applications• Developed best practices for transitioning the imaging process to a fully-automated, pervasive solution

Miami, Florida, Us

Was responsible for warranty repairs, software troubleshooting, and performing upgrades of desktop and portable PCs. Building on prior experience in the field additional responsibilities included:• Setup and configuration of ad-hoc and structured Wi-Fi Networks• Troubleshooting XP Home & Pro issues• Conducted training for end-users in workshop- and Q&A-style settings

Claremont, Ca, Us

Miami, Florida, Us