Josh Llewellyn Email & Phone Number

Chico, Ca, Us

Chico, California, United States

Flagstaff, Arizona, United States

Providing first and second-level technical support to staff members and providers primarily through phone, email, or in-person interactions.• Responds to inquiries and troubleshoots problems related to computer hardware, software applications, electronic health records (EHR), and network connectivity.• Documents and prioritizes user issues and requests in a help desk ticketing system, ensuring accurate and detailed information.• Performs initial triage of incoming… Show more Providing first and second-level technical support to staff members and providers primarily through phone, email, or in-person interactions.• Responds to inquiries and troubleshoots problems related to computer hardware, software applications, electronic health records (EHR), and network connectivity.• Documents and prioritizes user issues and requests in a help desk ticketing system, ensuring accurate and detailed information.• Performs initial triage of incoming support requests, attempting to resolve issues within established service level agreements, or escalate to the appropriate support level as required.• Collaborates with healthcare professionals and administrative staff to address IT-related issues specific to the healthcare industry.• Configures and troubleshoots user accounts, email accounts, and other system access-related issues, adhering to HIPAA and other relevant data privacy regulations.• Assists in maintaining inventory and asset management of IT equipment, including computers, peripherals, and mobile devices.• Provides timely updates to users regarding the status of their support requests, ensuring effective communication throughout the resolution process.• Collaborates with other IT team members to resolve complex technical issues, ensuring minimal disruption to healthcare operations.• Follows standard procedures for documenting and tracking support activities, adhering to HIPAA regulations for handling sensitive patient information.• Stays updated on healthcare IT systems, regulations, and industry best practices to enhance technical knowledge and provide effective support.• Contributes to the continuous improvement of help desk processes and procedures, identifying opportunities for enhanced efficiency and user satisfaction. Show less

Tempe, Arizona, United States

Customer-service oriented help desk specialist, possessing expertise in end user support, with more than 3,200 tickets created at a ~90% first-level resolution rate. Superb ability to communicate technical information, both verbal and written, to a vast range of end users.Expertise in the support and troubleshooting of:• Desktops, laptops, printers, scanners, peripherals, security keys, mobile devices (iOS and Android), IP telephony systems, and other hardware• Windows 7, 10, 11… Show more Customer-service oriented help desk specialist, possessing expertise in end user support, with more than 3,200 tickets created at a ~90% first-level resolution rate. Superb ability to communicate technical information, both verbal and written, to a vast range of end users.Expertise in the support and troubleshooting of:• Desktops, laptops, printers, scanners, peripherals, security keys, mobile devices (iOS and Android), IP telephony systems, and other hardware• Windows 7, 10, 11 & Microsoft Office 2013/365• Networking & Client PC Connectivity - Ethernet, TCP/IP, VPN• File server and cloud storage knowledgeResponds to requests for technical assistance via phone, remote desktop connection, and electronic ticketing system to provide first level hardware and software support. Experienced with the ServiceNow ticketing system and ticket creation, updating, modification, and appropriate reassignment/escalation. Works with vendors and other support groups where necessary.Orders replacement desktops, laptops, and other peripherals and devices when necessary.Maintains and supports Windows and users in the Active Directory environment. Assists with the user on-boarding process. Show less

Flagstaff, Arizona, United States

• Diagnoses, troubleshoots, and repairs a wide range of electronic devices including smartphones, tablets, and game consoles.• Strives to stay up-to-date on information relating to the anatomies, designs, and specifications of smartphones, tablets, game consoles, and computers in order to provide customers with the best service experience possible.• Possesses strong working knowledge of Android and iOS operating systems, settings, and applications.• Provides customers with… Show more • Diagnoses, troubleshoots, and repairs a wide range of electronic devices including smartphones, tablets, and game consoles.• Strives to stay up-to-date on information relating to the anatomies, designs, and specifications of smartphones, tablets, game consoles, and computers in order to provide customers with the best service experience possible.• Possesses strong working knowledge of Android and iOS operating systems, settings, and applications.• Provides customers with outstanding service regarding cellular products like smartphones, accessories, and monthly cellular service plans. Show less

Chico, California

• Assists retail and commercial customers in the purchase of batteries and light bulbs.• Replaces batteries in vehicles, watches, key fobs, cell phones.• Repairs cell phones, tablets, and other devices as needed.• Receives, packs and ships devices.• Maintains inventory by stocking and facing shelves.• Maintains store appearance and cleanliness.

Chico, Ca

• Administrates, designs, and maintains the organization's WordPress website, fulfilling both front-end and back-end operating duties. • Hardware/Software Installation & Maintenance• Equipment Setup• Electronics Troubleshooting & Repair

Chico, California

• Assists IT Manager with operation and maintenance of organization's website, both front-end and back-end.

Bachelor Of Arts (B.A.), Public Administration

Associate Of Arts (A.A.), Political Science And Government