Jacqueline Smithson Email & Phone Number

Tier 2 Application Support Analyst

Franklin, Tennessee

Greater Nashville Area, TN

• Provide ongoing production support and manage business application implementations, changes, enhancements and process improvements to include leading or participating in data requirements/process design sessions, data.
• Manage system level information in core HRIS, PrismHR, including core table setup such as benefit plans, general ledger and pay/deduction codes
• Partner with HR and other business leaders to review evolving business requirements, lead enhancement opportunities, gather requirements, design, develop and implement system solutions to meet business objects and.
• Assist in the development, maintenance and improvement of Reports and Dashboards
• Manage integrity and accuracy of PrismHR, and assist in data cleanup, extraction and load/data validations
• Review and manage PrismHR monthly updates and quarterly releases to include configuration changes, testing and communication as needed

Greater Nashville Area, TN

• Effectively onboard new clients following standard implementation methodology.
• Payroll processing for complex client situations including timekeeping and garnishment management.
• Maintain data integrity in systems by confirming accuracy of all system set-ups and conducting regularly scheduled system review to ensure data accuracy.
• Review test and implement HRIS enhancements, upgrades or patches. Collaborate with functional and technical staff to coordinate. Document processes and results.
• Research and resolve HRIS process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.
• Train user on new processes/functionality; train new system users.

Brentwood, TN

• Process biweekly payroll for salaried and hourly employees with minimal errors.
• Update HR and payroll information in ADP Enterprise V5 payroll system including garnishment processing.
• Assist in implementing the day-to-day policies and procedures governing the payroll functions.
• Perform duties relative to the facility’s overall payroll function.
• Process and verify time and attendance data in Enterprise eTime on a timely basis.
• Maintain individual payroll records for each associate.

• Assist in the payroll process and related activities utilizing ADPs payroll system.
• Accurately enter data into the payroll system to include status changes, pay changes, etc.
• Investigate and resolve discrepancies with payroll for current and former employees.
• Prepares and produces manual payroll checks for terminations, late and special request.
• Responsible for processing and answering child support, levies, and garnishments according to the laws by state.
• Maintain SIT and SUI files, verify rates and communicate with 3rd party payroll company.

• Conducted new employee orientations and administered pre employment screenings.
• Maintained staffing reports, updated recruitment website, and prepared and placed employment advertisements.
• Ensured proper completion of new hire paperwork.
• Participated in benefits administration to include problem resolution and change reporting.
• Assisted with benefit open enrollment and quarterly 401K enrollments.
• Maintained onsite and offsite employee files.

• Greeted venders, clients and employees.
• Answered and delegated incoming phone calls.
• Maintained, managed and ordered office supplies and vending machines products.
• Maintained and dictated maintenance of office equipment.
• Maintained company employee directory and facility directory.
• Responsible for ordering and maintaining company stationary, envelopes, and apparel.

Middle Tennesse State University

High School Diploma