Jacqueline Smithson Email & Phone Number

Tier 2 Application Support Analyst

Franklin, Tennessee

Greater Nashville Area, Tn

• Provide ongoing production support and manage business application implementations, changes, enhancements and process improvements to include leading or participating in data requirements/process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, training and communication• Manage system level information in core HRIS, PrismHR, including core table setup such as benefit plans, general ledger and pay/deduction codes• Partner with HR and other business leaders to review evolving business requirements, lead enhancement opportunities, gather requirements, design, develop and implement system solutions to meet business objects and improve the employee experience• Assist in the development, maintenance and improvement of Reports and Dashboards• Manage integrity and accuracy of PrismHR, and assist in data cleanup, extraction and load/data validations• Review and manage PrismHR monthly updates and quarterly releases to include configuration changes, testing and communication as needed• Maintain working functional knowledge across all HR Systems and drive collaboration to ensure a great support service experience for end users• Assist in the development of training materials and partner in change management efforts to ensure organizational readiness• Assist and/or manage testing with HR SMEs to include writing/reviewing test plans/scripts as needed• Maintain a process and controls focus to help design, implement and monitor processes during initial configuration and ongoing continuous improvement• Drive HRIS process improvement as well as ensure that data is configured in a way to automate reporting, simplify current processing, etc.

Greater Nashville Area, Tn

• Effectively onboard new clients following standard implementation methodology.• Payroll processing for complex client situations including timekeeping and garnishment management.• Maintain data integrity in systems by confirming accuracy of all system set-ups and conducting regularly scheduled system review to ensure data accuracy.• Review test and implement HRIS enhancements, upgrades or patches. Collaborate with functional and technical staff to coordinate. Document processes and results.• Research and resolve HRIS process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.• Train user on new processes/functionality; train new system users.• Analyze end user data needs and develops user-oriented solutions which interface with existing applications.• Write, maintain and support a variety of reports or queries utilizing appropriate reporting tools

Brentwood, Tn

• Process biweekly payroll for salaried and hourly employees with minimal errors.• Update HR and payroll information in ADP Enterprise V5 payroll system including garnishment processing.• Assist in implementing the day-to-day policies and procedures governing the payroll functions.• Perform duties relative to the facility’s overall payroll function.• Process and verify time and attendance data in Enterprise eTime on a timely basis.• Maintain individual payroll records for each associate.• Prepare payroll records/runs for each pay period and ensure that checks are received on a timely basis.• Verify with associates work and personnel records as necessary.• Communicate with department directors/supervisors concerning payroll matters.• Prepare daily, weekly, monthly payroll reports as required.• Maintain adequate payroll records that reflect the operating cost of the facility.• Reconcile payroll reports at the end of each pay period.• Perform general administrative functions as directed.• Assist employees in obtaining information concerning their payroll records, checks, deductions, overtime, etc. as necessary.• Develop and utilize computer reports and output.• Assist in preparing financial and statistical reports concerning payroll information as directed.• Perform functions of computer/data processing.• Maintain strict confidentiality of all payroll information.

• Assist in the payroll process and related activities utilizing ADPs payroll system.• Accurately enter data into the payroll system to include status changes, pay changes, etc.• Investigate and resolve discrepancies with payroll for current and former employees.• Prepares and produces manual payroll checks for terminations, late and special request.• Responsible for processing and answering child support, levies, and garnishments according to the laws by state.• Maintain SIT and SUI files, verify rates and communicate with 3rd party payroll company.• Provide customer service to employees, answering questions about payroll policy and procedure. • Assist in reviewing and training new management with payroll processes and systems.• Responsible for working directly with managers regarding employee time and attendance issues.• Maintain time clocks and employee information in the payroll systems.• Process payroll for 4,000 employees in multiple states.

• Conducted new employee orientations and administered pre employment screenings.• Maintained staffing reports, updated recruitment website, and prepared and placed employment advertisements.• Ensured proper completion of new hire paperwork.• Participated in benefits administration to include problem resolution and change reporting.• Assisted with benefit open enrollment and quarterly 401K enrollments.• Maintained onsite and offsite employee files.• Maintained Human Resource Information System records and compiled reports from database as needed.• Answered general Human Resources questions about benefits, payroll and company policies and procedures.

• Greeted venders, clients and employees.• Answered and delegated incoming phone calls.• Maintained, managed and ordered office supplies and vending machines products.• Maintained and dictated maintenance of office equipment. • Maintained company employee directory and facility directory.• Responsible for ordering and maintaining company stationary, envelopes, and apparel.• Handled incoming and outgoing mail and packages.• Scheduled travel arrangements and set up meetings.

Middle Tennesse State University

High School Diploma