Jason Patton Email & Phone Number

Memphis, Tennessee, United States

Memphis, TN

• As a contracted vendor, I successfully performed the following duties:
• Develop and deliver eLearning modules, Job Aids, and other training materials for global distribution in a fast-paced, collaborative environment using an Agile methodology.
• Create compelling, self-paced eLearning modules in Adobe Captivate that illustrate features and functionality of new enterprise case management system using engaging software simulations requiring user interaction and.
• Create compelling, self-paced eLearning modules in Adobe Captivate that illustrate features and functionality of new enterprise case management system using engaging software simulations requiring user interaction and.
• Collaborate with Learning & Development (L&D) team to create and present Train-the-Trainer materials to Regional Training Leads and other business partners.
• Participate in Scrum team sprint demos to gather and assimilate information to develop new training content for each product development iteration.

Memphis, TN

• As Principal Technical Writer, I successfully performed the following duties (the role was eliminated as part of the company response to Covid-19):
• Collaborated with Director of Product Operations to plan, coordinate, and develop multiple Training and Development product initiatives with remote project teams.
• Led a global team in the design, development, and release of a web-based, customer-facing Learning Management System (LMS).
• Managed product backlogs, timelines, and daily… Show more As Principal Technical Writer, I successfully performed the following duties (the role was eliminated as part of the company response to Covid-19):
• Managed product backlogs, timelines, and daily stand-ups of the Training & Development team to ensure alignment with product release plans, user story requirements, and development sprint schedules.
• Presented live demos of training materials and project updates to Product Managers, Product Owners, Stakeholders, company leadership, and other business partners.

Memphis, TN

• Working as a contracted vendor (vendors may only work 11-month contracts at FedEx), I successfully performed the following duties:
• Delivered high-quality and compelling data visualizations, presentations, project timelines, and status reports for project management, senior leadership, and other business partners in an Agile/Scrum enterprise.
• Developed presentations that effectively illustrate and explain technical concepts and processes using creative design and clear… Show more Working as a contracted vendor (vendors may only work 11-month contracts at.
• Developed presentations that effectively illustrate and explain technical concepts and processes using creative design and clear, concise writing to senior-level audiences.
• Created and validated process flows and product roadmaps with cross-functional teams.
• Designed the layout and created content for a new quarterly Data Governance newsletter.

Greater Memphis Area

• Working as a contracted vendor, I successfully performed the following duties:
• Designed the user interface and site structure, configured user settings, developed content, and administered a training Learning Management System (LMS) for Terminix Call Center onboarding and new hire training.
• Created workflows and processes to manage content and streamline legacy training data to a new SharePoint site for managing training resources and documentation.
• Converted Instructor-Led… Show more Working as a contracted vendor, I successfully performed the following duties:
• Converted Instructor-Led Training (ILT) curriculum designed for Call Center onboarding to an online training program delivered and managed through the Call Center training LMS.
• Led Quality review of learning technology through testing, defect tracking, and BI reporting.

Greater Memphis Area

• Working as a contracted vendor, I successfully performed the following duties:
• Developed multimedia training materials, including job aids, facilitator guides and presentations, participant workbooks, eLearning tools, and other deliverables as needed to deliver effective and compelling training.
• Employed observation, interviews, and surveys to assess learning needs and identify goals to determine course design, curriculum development,… Show more Working as a contracted vendor, I successfully performed the.
• Employed observation, interviews, and surveys to assess learning needs and identify goals to determine course design, curriculum development, and implementation strategy.
• Used multiple design and authoring tools to develop creative, relatable content for synchronous and asynchronous learning environments.
• Designed innovative and engaging hands-on training simulations that allowed participants to practice new processes and tasks in a safe, live environment while providing trainers opportunities for real-time feedback and.

Greater Memphis Area

• Working as a contracted vendor (vendors may only work 11-month contracts at FedEx), I successfully performed the following duties:
• Collected and managed backlog of application enhancement requests for the Global Trade Manager application.
• Elicited and clarified application design requests and release updates, ensuring they were communicated clearly and aligned with business needs.
• Developed dashboards and other documentation to optimize processes and user experience based on data… Show more Working as a contracted vendor (vendors may only work 11-month contracts at FedEx), I successfully.
• Developed dashboards and other documentation to optimize processes and user experience based on data and observed trends.
• Delivered presentations of findings, data, and recommendation strategies based on data and observed trends.(References available upon request) Show less

Greater Memphis Area

• Working as a contracted vendor on a short-term project, I successfully performed the following tasks:
• Provide documentation and precinct mapping for the Memphis Police Department new body camera initiative.
• Diagram current MPD server configuration.
• Create effective user guides and other related technical documentation as needed.
• Collaborate closely with SMEs to gather information for document creation.(References available upon request)

Greater Memphis Area

• Working as a contracted vendor, I successfully performed the following duties:
• Design and develop training materials for ILT, including Facilitator Guides, PPT presentations, Job Aids, and other deliverables as needed.
• Collaborate with subject matter experts and other ID staff to produce effective training materials that support learning objectives and align with existing standards.
• Develop eLearning courses based on business needs using Adobe Captivate.
• Used Adult Learning… Show more Working as a contracted vendor, I successfully performed the following duties:
• Used Adult Learning principles to guide design decisions.(References available upon request) Show less

Greater Memphis Area

• Working as a contracted vendor, I performed the following duties:
• Successfully combined multi-media knowledge, strong communication skills, and technical expertise to work closely and effectively with multiple project teams (Quality Assurance, Development Team, Project Managers.
• Created and maintained user guides, manuals, release notes, and other legacy documentation used to support the implementation of new, updated, or enhanced applications and… Show more Working as a contracted vendor, I.
• Created and maintained user guides, manuals, release notes, and other legacy documentation used to support the implementation of new, updated, or enhanced applications and programs.
• Designed instructional and informational tools needed to assure the safe, appropriate, and effective use of equipment, products, or services.
• Developed targeted documentation for specific audiences—technical, support, corporate, and field employees.

Master Of Arts - Ma

Bachelor Of Arts - Ba