Joshua Souza -Easley Email & Phone Number

Newport News, Va, Us

Traveling

United States

Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information including the customer’s name, email and credit card in order to distribute tickets to patron’s properly. Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner. Contact supervisor for unanswered questions Maintain a professional, upbeat attitude and smile at all times in a fast paced environment Keep area clean and… Show more Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information including the customer’s name, email and credit card in order to distribute tickets to patron’s properly. Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner. Contact supervisor for unanswered questions Maintain a professional, upbeat attitude and smile at all times in a fast paced environment Keep area clean and organized Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event Take extraordinary initiative when answering attendee’s questions Treat all attendees with equal respect and sincerity Understand evacuation procedures and safe refuge locations prior to the opening of each show Report to Box Office ManagementEvents worked:2024Project GlowEDCLV - Electric Daisy Carnival Las Vegas Show less

Traveling

The goal of our team is to provide high-quality customer service to patrons experiencing issues with their event wristbands. For the most part, we will be helping people with basic questions and simple issues related to their wristbands. In the more rare instances, we may have to deliver “bad news” to patrons, such as informing them they have purchased a fake or “deactivated” wristband.Events Worked 2023BonnarooLollapaloozaFormatOceans… Show more The goal of our team is to provide high-quality customer service to patrons experiencing issues with their event wristbands. For the most part, we will be helping people with basic questions and simple issues related to their wristbands. In the more rare instances, we may have to deliver “bad news” to patrons, such as informing them they have purchased a fake or “deactivated” wristband.Events Worked 2023BonnarooLollapaloozaFormatOceans Calling2024Dreamville Show less

Nashville, Tennessee, United States

A runner assists in fulfilling the needs of the production department and most commonly includes running errands under the direction of the venue or tour production managerJob Responsibilities:Display a professional and personable attitude with touring and venue personnel.Deliver and retrieve items from local stores, vendors, airports, hotels, laundryProvide local area information to touring personnel.Maintain cash and receipts throughout the day.Assist with… Show more A runner assists in fulfilling the needs of the production department and most commonly includes running errands under the direction of the venue or tour production managerJob Responsibilities:Display a professional and personable attitude with touring and venue personnel.Deliver and retrieve items from local stores, vendors, airports, hotels, laundryProvide local area information to touring personnel.Maintain cash and receipts throughout the day.Assist with miscellaneous production projects as directed.Provide transportation for personnel throughout the show day Assist production staff with production-related duties backstage throughout the show day. Show less

Greater Nashville Area, Tn

Responsible for client service aspects as it relates to timely and quality fulfillment of client contract labor needs. Builds relationships with key decision-makers and client enterprises. Establishes and maintains professional rapport with the client. Acts as key contact for MSP service for their assigned portfolio of business. Has oversight and gives direction to HealthTrust resources to obtain client objectives and assist in vendor performance objectives. Drives process evolution to… Show more Responsible for client service aspects as it relates to timely and quality fulfillment of client contract labor needs. Builds relationships with key decision-makers and client enterprises. Establishes and maintains professional rapport with the client. Acts as key contact for MSP service for their assigned portfolio of business. Has oversight and gives direction to HealthTrust resources to obtain client objectives and assist in vendor performance objectives. Drives process evolution to consistently optimize service performance.PRIMARY FUNCTIONS:Key Liaison between HealthTrust MSP and client stakeholdersProvides assigned resources adequate oversight, training, and leadership to ensure they reach their potential.Acts as the day-to-day escalation contact for assigned staff within the accountDesigns and implements a team-results-oriented culture, reinforcing collective results over individual resultsKey contributor for monthly/quarterly reporting of the MSP on the various metrics that have been established for the program (MOR)Oversees and maximizes the use of Workforce 2.0 VMS technology to ensure optimum, cost-effective, timely and high-quality results.Accountable for Client Satisfaction as it relates to overall MSP service deliverySupports the Program Director and/or Supplier Manager in the management of supplier relationships and key partnershipsMaintains privacy, confidentiality, security and integrity as appropiateOther duties as assigned Show less

Greater Nashville Area, Tn

GENERAL SUMMARY OF DUTIESThe Program Manager develops and maintains relationships withnew and existing client base. A main focus is overseeing the overall management of the requisition process for the assigned client (s). This includes the day-to-day relationship between the client and supplier representatives to fulfill clients staffing needs. May from time to time provide direction to program professionals and assistant program professionals.

Greater Nashville Area, Tn

The Program Professional develops and maintains relationships with new and existing client base. A main focus is overseeing the overall management of the assigned client (s) requisition process. This includes the day-to-day relationship between the client and supplier representatives to fulfill the client's staffing needs.Support the day to day requisition fulfillment process for assigned clients in a consultative manner Prioritize job requisitions, supplier responsiveness and… Show more The Program Professional develops and maintains relationships with new and existing client base. A main focus is overseeing the overall management of the assigned client (s) requisition process. This includes the day-to-day relationship between the client and supplier representatives to fulfill the client's staffing needs.Support the day to day requisition fulfillment process for assigned clients in a consultative manner Prioritize job requisitions, supplier responsiveness and quality, timely job requisition fulfillment, and SLA compliance. Provides status updates to Hiring Managers. Validating incoming orders with the client to insure complete understanding of order requirementsDistribute orders to the appropriate suppliers in accordance with the account contract terms and conditions, and program business rulesShortlist candidates for client hiring managersProvide guidance and be a process/technology resource for clients, suppliers, and internal departmentsDay-to-day issue resolution which may include contractor performance, payment/timesheets, or contractor rates.Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment. Interaction with client managers is also required to ensure satisfaction. Knowledgeable of and understands the contracted terms and conditions between PWS and the client, including pricing as well as client rules of engagement and processes; Assist in the facilitation of assignment management. Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from clients, suppliers, and internal resources. Show less

Greater Nashville Area, Tn

• Optimize, leverage, standardize, and simplify site level performance across accounts• Develop and implement site level strategies with executive review.• Establish objectives, create business policies and operational guidelines, resolve service and management issues and set long term plans.• Provide expert advice and counsel to other managers and business professionals in the business unit.• Provide direction to multiple first line managers • Drive accountability to the… Show more • Optimize, leverage, standardize, and simplify site level performance across accounts• Develop and implement site level strategies with executive review.• Establish objectives, create business policies and operational guidelines, resolve service and management issues and set long term plans.• Provide expert advice and counsel to other managers and business professionals in the business unit.• Provide direction to multiple first line managers • Drive accountability to the individual and team level.• Manage US Site level capacity planning and scheduling• Assure the effective management of all projects and implementations at the site• Build and Manage vendor relationships to ensure a successful partnership for client satisfaction• Guarantee effective, consistent, coordinated site plans and policies for client satisfaction and retention• Assure site policies are consistent with company standards and policies.• Assure (thru recruitment, strong management, succession planning, etc.) that the site is staffed with the right numbers of qualified people in the various jobs.• Oversee the overall performance of the operations being delivered at the site and assure action plans are developed to correct deficiencies.• Participate in meetings with prospective and existing customers as appropriate Show less

Greater Nashville Area, Tn

• Manage a workforce of 100 assigned workers• Ensure that all associates present are adhering to all safety policies and procedures• Order new staff when ordered from client and follow up daily with status from suppliers.• Perform nightly reporting and present to client• Generate roll up reports for Ops. Managers and Client Personnel• Flexing headcount due to business needs• Develop and maintain a positive and efficient relationship with the client• Investigate and… Show more • Manage a workforce of 100 assigned workers• Ensure that all associates present are adhering to all safety policies and procedures• Order new staff when ordered from client and follow up daily with status from suppliers.• Perform nightly reporting and present to client• Generate roll up reports for Ops. Managers and Client Personnel• Flexing headcount due to business needs• Develop and maintain a positive and efficient relationship with the client• Investigate and resolve associate issues that effect production/performance• Develop associates to be successful • Discipline/terminate when necessary• Travelled to another site and assisted improving processes Show less

Nashville, Tn

Manager a workforce of 200 assigned workersManage Kronos for all assigned workersResearch and resolve payroll discrepanciesComplete daily forms for system managementSet up new employees up in client databaseCorrect any discrepancies in systems and explain situationManage reports for clientReport to client daily on HC changes and issuesProcess daily administrative tasksSupport multiple facilitiesImplementing standard operation process to streamline… Show more Manager a workforce of 200 assigned workersManage Kronos for all assigned workersResearch and resolve payroll discrepanciesComplete daily forms for system managementSet up new employees up in client databaseCorrect any discrepancies in systems and explain situationManage reports for clientReport to client daily on HC changes and issuesProcess daily administrative tasksSupport multiple facilitiesImplementing standard operation process to streamline processes across all facilities Show less