I oversaw a diverse portfolio of clients, guiding them through the entire customer lifecycle from onboarding to renewal. I focused on delivering exceptional service, building strong relationships, and driving customer satisfaction and retention. My role involved streamlining processes, identifying growth opportunities, and collaborating with cross-functional teams to ensure clients achieved their business goals while maximizing the value of the Pushnami platform.

-The subject matter expert of our core products, responsible for executing programs to enable our clients and partners to use Lyft as their primary transportation solution.-Build, launch, and support transportation programs for organizations across the US.-Serve as 'Voice of Customer' for clients and collaborate cross-functionally with teams at Lyft to build out efficient processes and improve products.-Engage with clients daily to learn about problems and barriers they face related to transportation.