Jordan Spence Email & Phone Number

Atlanta, Ga, Us

Remote

•Review field adjuster estimates for proper line items and identifying errors.•Reviewing policy and endorsements for appropriate application of coverage•Communicating revisions to the field adjuster per policy and company guidelines •Follow up with field adjuster for timely revision to files•Ensure all pertinent files are uploaded for the desk adjuster to complete the claim•Ensure the uploading of billing statement per the inspection fee schedule•Completed file review using Symbility for Farmer Alliance and Erie Insurance claims•Completed file review using XactAnalysis for ASI/Progressive claims, Armed Forces insurance, RCMIC, FLMIC, NCJUA, and Citizens

Greater Atlanta Area

• Refine digital artwork with a high attention to detail for the best results• Make on-the-spot photographic adjustments to adapt subject to changing scene elements such as shadows and exposures • Consult with customers to determine their desired finished product• Consult with customers concerning solutions to problems that could arise from their desired specifications when applying graphic design to different mediums• Direct the photography and video perspectives of the subject in the creative process so that all media assets are available for the completion of the project

Remote

Virtual Claims Estimator•Assisted upper management with the dispersal of claims to adjusters to help manage volume •Assisted colleagues in scoping damages using Eagleview drone photos. Assisted with Discussing the first notice of loss (FNOL) for homeowners’ insurance claims to determine the extent of the damages.•Analyzed homeowner insurance policies and inspection photos to determine coverage to formulate an appropriate estimate using Xactimate.•Virtually scoped and estimated 550 claims by utilizing vendor partners who documented photos of damage.•Scheduled drone inspections for insureds.Claims Examiner•Provided estimates and explained the payment breakdown to the insured. •Completed denial letters when applicable.•Verified field adjuster estimates and assist with payments to insureds.•Analyzed insurance policies and inspection photos to determine coverage.•Managed an average of 60 plus claims to ensure progression toward closure.

Remote

•Assisted newer adjusters in the claims process and best plan of action for resolving a claim•Assisted colleagues in policy and endorsement review•Analyzed the insurance policies and inspection photos to determine coverage.•Identified and reported underwriting concerns as they surfaced during the claims process.•Prepared estimates utilizing Xactimate and XactAnalysis.•Issued water mitigation work orders for interior repairs.•Reviewed and made modifications to estimates utilizing Symbility.•Used Symbility to verify estimate payout and review reports for denials.•Used Guidewire to document conversations, review claim photos and make payments.•Provided estimates and explained the payment breakdown to the insured. •Explained coverage decisions to the insured in detail.•Managed a daily average of 60 to 100 plus claims to ensure progression toward closure.

• Discuss the claim with customers to gain more insight about damages.• Analyze the policy and pictures to determine coverage • Explain, in detail, coverage decisions to the insured• Prepare estimates utilizing Xactimate and XactAnalysis• Provide estimate and explain issuance of payment to the insured • Manage information of 30 to 40 claims to ensure progression towards closure.• Manage time to complete initial contacts, estimates, and scheduled follow-up calls for the day.

Greater Atlanta Area

• Reconciled 200 accounts to identify any errors in processing • Classified new revenue sources for 50 accounts for the new fiscal years• Verified proper documentation matched the correct individuals of each courts case• Closed out year end purchase orders for FY 2016• Compiled 30 lockbox batches per day into Microsoft Excel• Contacted 30 employees in the organization to record data in order to have the appropriate information for financial reimbursement of company paid trips and mileage