Michael Coyle Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York, United States

o Managed a team of Associate Underwriters (AU) for AIG Captive Solutionso Acted as a Standardized Commercial Underwriting Platform (SCUP) Champion involved in determining business requirements, testing, system release, work instructions, and training of AU staff for the system transition from legacy policy issuance systems to SCUPo Optimized the volume and assignment of work items for all AUs for ratings, endorsements, and policy issuance throughout the course of the yearo Assisted Captive Solutions management in the round table and reinsurance discussions to lower our volatility and improve our combined ratioo Drove the initiative to align our policy premium and proforma premium to reduce the amount of reverse flow through the Group Captive Portfolio by utilizing different issuing company paper or the recently filed Group Captive Rating Plano Continued to underwrite and service two Group Captive accounts with approximately 155 members and $50M in gross premiumo Designed and launched a new UM/UIM & PIP form process for Group Captives to transition from the Excel based tools to a DocuSign approach, which saved our internal and external colleagues countless hours during our high-volume renewal process and enabled the UW to ensure all insured forms are received prior to the renewal date

New York, Ny

o Underwrote and serviced two Group Captive accounts (heterogeneous & homogenous), while growing the gross premium from $13M and 75 members to $26M and 115 memberso Handled several compliance items, including the CA Rate filing, oversaw the cancellation of the program, and continued to service the account in run-offo Improved data quality by booking accounts in Deal Management System (DMS) timely and accuratelyo Ensured proper collateral was posted and received within 30 days of the effective date as well as facilitated premium cessions to the captive within 3 to 5 business dayso Maintained proper UW files and assisted with the peer review process to achieve satisfactory results from internal audito Attended and participated in external stewardship meetings and semi-annual captive board meetings

Berkeley Heights, Nj

-Led a team of Regional Service Coordinators for the Midwest & West zones of the AIG Risk Management (AIGRM) divisions-Oversaw and monitored the execution of legal agreements & collection of collateral for loss-sensitive AIGRM accounts-Tracked the completion of binder bills, premium reconciliations, and adjustment invoices for the group captive portfolio-Launched the use of DocuSign for the electronic execution of legal agreements and created an end-to-end process with standardized work instructions & training documents -Led multiple projects to streamline and automate the group captive binder bill invoicing, adjustmentinvoicing, and binding confirmation processes

Berkeley Heights, Nj

-Managed relationships and acted as the main liaison between the AIG Fusion group and the external Third Party Administrators (TPA)-Determined the scope of a claims file transfer between various TPAs, relayed the file transfer requirements to both internal and external parties, and initiated the claims file transfer process-Prepared & provided the program structure and policy information to the external TPAs and various internal parties to ensure the claims data can flow smoothly between the TPA’s and AIG’s systems -Solved billing, escrow, and cash management issues between the Fusion Cash Unit & the external TPAs-Transitioned numerous Vendor Management production tasks over to the Fusion Regional Service Coordinators (RSC) through prepared trainings as well as continue to provide additional support on escalated issues

Berkeley Heights, Nj

- Maintained communications and served as the point of contact between internal and external clients for national and group captive accounts- Coordinated premium adjustment review process for accuracy and quality prior to releasing to clients- Prepared collateral reviews for Credit Risk and coordinated with Treasury for collateral calls, collateral reductions, and collateral swaps- Cleared accounting balances for complicated, aged accounts via premium reallocation, adjustment, and/or a recommended write off- Collaborated with underwriting and the process improvement team to transition the booking summary and invoicing process of the group captive portfolio to the Fusion group- Proposed and implemented an updated questionnaire that streamlined the pre-adjustment process by 50%, along with developing a macro to effectively display the information to analysts & underwriting

Berkeley Heights, Nj

- Calculated adjustment premium to charge/return funds to the client dependent on the legal agreement between AIG and the insured- Analyzed the client’s loss claims to determine the minimum amount of collateral necessary to properly secure the account from an actuarial standpoint- Researched historic and current bookings to determine how to properly allocate premium- Mentored and trained new loss sensitive analysts to attain the skill sets necessary to complete retrospective commercial insurance adjustments- Executed an analysis for senior management to use in litigation for over $15 million owed in losses to AIG

Skillman, Nj

- Communicated with functional groups throughout all of Johnson & Johnson Consumer Companies to create a data dictionary, which standardized 360+ field definitions in SAP across all functions- Monitored and regulated the missed/at risk milestones on the weekly Finished Good At-RiskReport, which decreased the amount of missed milestones by approximately 75%- Organized all career building/social events for the Intern Co-Op Association, which consistedof over 20 supply-chain management co-ops

Raritan, Nj

- Optimized packaging processes through the use of video analysis to better understand product and operator work flows- Determined the material and operator work flows for a new automated packaging line through multiple time studies and evaluating foot patterns of the operators- Applied lean manufacturing knowledge and video analysis to understand the current changeover process for the BioVue product lines, then created standardized work instructions for all internal and external processes