Jamie Spencer Email & Phone Number

Redmond, Wa, Us

Redmond, Wa, Us

Redmond, Washington, United States

Houston, Texas Area

Provisioning team lead, responsible for leading the Sava provisioning team and managing internal and external application accounts for 15K employees and 5K contingent workers at over 250 facilities nationwide. Provide technical & application support for internal and COTS/SaaS software applications. Perform network security administration utilizing AD, and Novell NDS. Create and manage multiple SLP and KB articles for in-house and third part specific applications. Provide training & support for end-user clients including Windows laptops, desktops and kiosks. As well as Mobile support for Android and Apple iOS * Successfully executed seamless transitions for 150 different facility divestitures.* Currently planning and implementing Divestiture processes for all remaining facilities nationwide while meeting or exceeding provided timelines for project completion for each center.* Assisted in testing and implementation of conversion from in-office to 100% remote service utilizing Ivanti platform while maintaining productivity.* Successfully implemented complete platform upgrade from Windows 7 to Windows 10 Pro for all sites* Successfully trained and mentored multiple IT Analysts in various roles

*As an analyst working for Sava i would Receive and resolve primarily technology-related inquiries and help requests from over 10000 SavaSeniorCare employees regarding the use of all technology. *Provides technical and application support for all company software applications. *Supports end-users in the use of computer applications and execution of related business processes.*Escalates inquiries and issues to appropriate team members or Supervisor when issues arise that are outside scope of responsibility.*Collects information and creates trouble tickets for application-related and business process-related issues and improvement requests.*Receives and responds to inquiries from facility and all corporate employees using the telephone and automated voice mail system and may handle written inquiries received through electronic mail.*Acknowledges and responds to callers in a courteous and professional manner. *Follows established procedures in handling calls and responding to requests. *Completes inquiry-related documentation, as required.*Works with end-users to maximize the use and benefit of computer-based applications. *Encourages and enforces the standard use of applications and business processes.*Develops application support aids such as Frequently Asked Questions, user’s guides and quick reference guides to improve end-user’s efficiency and effectiveness in the use of computer applications and business processes.

Mid-Cont. & Gulf Coast

Senior Field Service Technician responsible for complete oversight of all equipment and technology used for oil and gas detection with rock analysis, Onshore and Offshore manned logging units as well as 100% remote operated. Responsible for setup and support of 200+ logging specialists, and cooperation of O&G field personnel with support staff. Provide technical & application support for internal and COTS/SaaS software applications. Provide 24/7 support to field units with mentor program for training. Inventory restock, and equipment refurbish/testing prior to each job departure to ensure quality.* Successfully setup, maintained, and decommissioned over 10,000 logging units for onshore and offshore rock and gas analysis clients* Successfully tested and implemented a new onshore rig sensor platform to remove reliance on 3rd party systems being used.* Successfully implemented Remote monitoring software to all department computers for security and troubleshooting through TeamViewer corporate edition* Completed 5000+ hrs Training of employees and customers in the operation of hardware and software.* Successfully created, maintained, and implemented 200+ SOP’s, SLP’s, FAQ’s, and SDS standards* Successfully upgraded entire line of support from Windows XP to Windows 7 * Ensured seamless communication between windows laptops, Open BSD Servers, and data collection sites through WITS file transmission and company VPN connections.* Successfully fabricated numerous pieces of experimental and specialized equipment needed in the field, Utilizing a wide array of electronics, infrared gas detection, fluid dynamics, and vacuum system knowledge.

North Texas / Oklahoma / Arkansas

*collect and analyze rock samples from oil and gas wells*monitor gas levels and many other properties of drilling process*transfer, input, and configure data in many different programs*analyze and explain data to company rep and geologists daily *manage and train all employees on rig*supervise all operations performed by employees*development and testing of new technology pertaining to oil/gas drilling*in house certified for mudlogging and geological consulting*trained as field tech for remote service units*Trailer maintenance, fabrication, and inventory

Dallas/Fort Worth Area

*collect and analyze rock samples from oil and gas wells*monitor gas levels and many other properties of drilling process*transfer, input, and configure data in many different programs*analyze and explain data to company rep and geologists daily *manage and train all employees on rig*supervise all operations performed by employees

Hurst, Texas

*courier/freight driver all over Texas and surrounding states*transported aircraft parts and supplies between airports*in house certified on all warehouse equipment; forklift, cherry picker….

Grapevine, Texas

*worked as a Verizon Dsl tech support agent *assist customers over the phone with troubleshooting and repairing internet connectivity and multiple windows programs including: windows 95, 98, 98se, Me, 2000 pro, Nt, Xp, many email and browser programs as well *manage many different programs that keep track of calls and notes for customer accounts

Fort Worth, Texas

* held position at the Motorola facility in the alliance area * Limited group leader knowledge * Learned two areas, Internet fulfillment, and direct store fulfillment. * Interface with other departments, i.e.... materials and shipping * Picked, Packed, and shipped small and large orders for customers

Richland Hills, Texas

* Responsibilities include: open/close store, payroll, counter sales, equipment maintenance*performed all responsibilities as required IE: cook, waiter, public relations

Computer Network Administration & Computer Maintenance, Computers & Electronics, 3.7 Gpa

High School Diploma, High School/Secondary Diplomas And Certificates