Jeff Rosenthal Email & Phone Number

North America

CRM Product Strategy, Growth, Innovation & Customer Success

Global

Reported to Sales Cloud Chief Product Officer to lead customer strategies and methods for growth, adoption and innovation.Led Strategic GTM and Enablement programs with field sales and customer success organization.Head of Product Adoption & Customer Engagement Methods for Sales Cloud Products.Chair of Sales Cloud Product Adoption Council and Global Customer Advisory BoardTop 10 Sales Cloud Customer Program Head

Amer

Promoted to Strategic Product Management to expand job scope across strategic engagement and cross-cloud programs. Increased executive engagement with C-level leaders in Salesforce and our most strategic customers, maturing our collaboration across multiple product organizations and resolving critical product escalations across multiple product clouds.

Amer

Led AMER Service Cloud customer strategy for $6B Customer Engagement Center (CEC) cloud growing at >25%+ CAGR through intense focus on product success, revenue growth and new innovations.Delivered Voice of the Customer KPI insights to senior leadership to influence Service Cloud product direction, roadmap priorities and strategic investments.Salesforce certified media, PR and analyst spokesperson for Service Cloud topics.

Americas

Coached businesses, public sector and non-profit organizations on using the Salesforce Customer 360 platform to return employees to the workplace safely from the Covid-19 pandemic. Applied my knowledge of the Salesforce platform for Employee Command Center as a decision hub, Employee Wellness Checks, Shift Management & Planning, Manual Contact Tracing and Emergency Response Management.This was an extension and addition to my role in Service Cloud Product Management, adapted for the immediate customer requirements for Covid-19 operations.

Global

Product go-to-market leader aligning emerging Service Cloud use cases for IoT, artificial intelligence, automation, bots and messaging.Head of global Service Cloud technical enablement for Salesforce IoT, Einstein for Service, Digital Engagement and Lightning Flow for Service to activate sales, solutions engineers, Customer Success Group and systems integrator consultants.

Global

Led our strategy, operations, business development and go to market for Salesforce AI & IoT through product readiness, enablement and field programs for sales, solution engineers and strategic alliances.

Global

Built organizational go to market messsaging, sales skills and technical competencies to launch the Salesforce IoT Cloud.

Global

Responsible for working with the Service Cloud Product, Marketing and Sales teams to enable product positioning, competencies and knowledge strategy for the Global Distribution organization and Partners. Created and delivered high value and actionable programs for the New Product Introduction (NPI) processes. Accelerated the Productivity of our people and grew our Service Cloud business 30% annually by maturing organizational competencies in all things Service Cloud.

Us Northeast Region

Specialist in the world's #1 Customer Service app supporting a team of 4 Regional VPs and 30 Account Executives in the Northeast US, Canada and Mid Atlantic areas to ensure successful customer outcomes with the salesforce.com Service Cloud. Achieved 107% sales quota.

Mid Atlantic Region

Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence solutions and value-added services. Its solutions capture and analyze complex, underused information sources, such as voice, video, and unstructured text, to enable organizations to make more timely, effective decisions. More than 10,000 organizations in 150 countries — including over 85 percent of the Fortune 100 — use Verint solutions to improve enterprise performance.Sales Partner for Xerox Business Services (now Conduent), their largest installed US customer. I sponsored the success of their Business Process Outsourcing services, where customer interactions with over 80,000 contact center agents are captured and analyzed through Verint technologies.

Achieved multiple consecutive Winners Circle recognition and best practice awards for strategic customer growth with Gartner's most valuable vendor and enterprise accounts over a 10 year period.

Northeast Us

In 3 years, our startup web agency, EDS Bluesphere went from zero to over $1 Billion in revenues.My areas of specialty in business transformation spanned Customer Relationship Management, Knowledge Management, Billing & Customer Care and Customer Analytics.I was selected at EDS as one of their emerging leaders to obtain an Executive MBA at The University of Pittsburgh during my tenure.

Mba, Masters Of Business Administration

Executive Programs, Internet Of Things, Artificial Intelligence

Bachelor Of Arts - Ba, Political Science

Education record

Education record