I am a Senior Analyst at McKinsey & Company, with over 7+ years of experience in IT solution implementation and business analysis. I work with global clients across various industries, delivering high-quality solutions that enhance their management and consulting capabilities. My core competencies include assessing, designing, and implementing processes and tools that improve efficiency, productivity, and quality, as well as introducing automation opportunities whenever possible. I also manage escalations, review complaints, design root cause analyses, build and implement corrective actions with end-to-end ownership. I hold certifications in ITIL and Scrum Master, and I am proficient in Excel, Tableau, PowerBI, KNIME, and Alteryx. I am passionate about leveraging my technical and analytical skills to solve complex problems and create value for my clients and my team.