• Responsible for wide range monitoring for servers, network and infrastructure devices.• Maintaining current Zenoss and ScienceLogic monitoring infrastructure• Develop new ZenPacks/PowerPacks for new/improved monitoring• Develop new solutions for Zenoss to extend functionality and API• Develop new ScienceLogic automation runbooks• Development of new system checks using PowerShell/BASH/Python/API• Maintain GIT repositories for monitoring updates, ZenPacks and administration scripts• Migration and implementation of monitoring tools

IT Systems Engineer 4Responsible for wide range monitoring for servers, network and infrastructure devices.• Architecture/design of monitoring environment• Maintaining current Zenoss monitoring infrastructure• Develop new ZenPacks for improved monitoring• Develop new solutions for Zenoss to extend functionality and API• Development of new system checks using PowerShell/BASH/Python• Maintain GIT repositories for monitoring updates and ZenPacks• Create scripts for easier management and troublshooting of monitoring infrastructure

Enterprise Monitoring EngineerResponsible for wide range monitoring for servers and devices. Charged with maintaining current Nagios/Cacti monitoring infrastructure and deployment of new Zenoss monitoring infrastructure. • Develop new ZenPacks for improved monitoring• Develop new solutions for Zenoss to extend functionality and API• Nagios and Zenoss Architecture/Implementation/Management• Development of new system checks using PowerShell/BASH/Python• Configure/Manage/Support client monitoring agents (NRPE/NSClient/Snmp/WMI/WinRM)• Maintain GIT repositories for monitoring system configurations• Maintain documentation on monitoring system and processes• Training of all company employees on monitoring solution

Microsoft Support EngineerSupport for Microsoft Operating Systems and Applications in a multi-tenant environment. Customer environments could be as simple as 2 systems up to 200+.• Support and maintenance for Active Directory, Exchange, SQL, IIS• Sophos AntiVirus Support/Management/Implementation• Identify reoccurring incidents and engineer and implement solutions • PowerShell scripting for maintenance, troubleshooting and deploymentsMicrosoft Implementations EngineerResponsible for architecting and implementing new customer environments. • Planned customer environment refreshes/upgrades• Implemented various technologies – SQL, IIS, AD• Automated Quality Assurance process for server builds• Automated company’s server build operation

Tech Center Director Promoted to lead the tech center and 5 technicians to support technologies and services to over 1000 clients based nationwide. • Managed client support, prioritization of cases and resolution process.• Advance support for server/firewall/networking/VPN support cases• Train and supervise technical staff, and professionally handle all customer relations Head of Implementation Managed all deployments of new customers, programming of equipment and architecture of new environments.• Scheduled, prioritized and programmed system for incoming orders• Led Sonicwall firewall team in program & network structure design• Led team of both on-site and remote installs nationallyLead Product Programmer/Tester Responsible for wide range of technical functions including design and test platforms, evaluation of test procedures, and collaboration with engineers to eliminate bugs.• Program SonicWALL equipment with proper settings with newer firmware• Test firmware for bugs with MDT setup• Collaboration with SonicWALL engineers to eliminate firmware bugs