▹Oversee the launch of new B2B products globally.▹Create and maintain product support content for global B2B business.▹Tailored B2B support website to be more efficient for IT admins and end users.▹Create monthly and quarterly analytic presentations for relevant stakeholders.▹Communicate issues and insights between product support agent groups and product managers.

▹Worked alongside Army personnel, up to brigadier generals, to discover the root cause of corrosive behaviors at Texas Army bases.▹Worked with politicians and lawmakers to further the need of a non-DoD staffed justice system.▹Provided a potential resolution package that extends into the next generation of Army personnel.

▹Responsible for the growth and success of a team of 50 regional, and market, managers across North America. Up to 200 during holiday drive times.▹Developed a series of KPIs to measure individual growth and program achievements.▹Planned, executed, and reported on challenging client projects.▹Conducted market visits at strategic retailers to build consumer insight plans for enhanced product sell-through.▹Worked with retail HQs to understand their needs and build product buy-in plans based on those needs.▹Built strong relationships with those retailers on the international and local level that allowed my team to penetrate new markets and customer bases.▹Piloted a learning program that allowed my team to gain new real-world skills that bettered their work and personal lives.

▹Managed the full scope of product training and events for the client. This included training and events with our internal team of market managers, retail sales associates, retail executives, and customer-facing opportunities. ▹Built monthly, and quarterly, training plans for the internal team to execute on.▹Built strong relationships with key retailers on the national and local level during the process of discovering training and events opportunities with their associates and customers. ▹Empowered my team with the tools, and the knowledge to use those tools, to be successful in their careers.▹Piloted programs to expand our training opportunities to uncovered markets with the goal of spreading my client’s sales to areas untouched by dedicated training prior. ▹Developed a series of KPIs to measure how each market manager performed during training and event opportunities.

In this role I was responsible for building customer relationships to strengthen the market share of AT&T products and services. I worked with customers to discover needs and opportunities for added value in their lives through AT&T products and services. I was responsible for knowing and meeting company KPIs each month to measure my performance.

In this role I led a team of 8-15 mobile sales associates inside a Best Buy. I was responsible for hiring, scheduling, and training the mobile staff at this location. Each month and quarter I built year over year sales projections and goals for the mobile team to achieve. I built a series of scorecards to help each associate understand what their part in those goals were and how I was going to help them achieve that. I planned and executed on all major mobile phone launches for the time I was there. I piloted a more efficient process for collaboration between mobile and Geek Squad to reduce customer wait and increase satisfaction for mobile phone services provided by Geek Squad.