Janet Stenger Email & Phone Number

Greater Seattle WA, United States

Cleveland, Ohio, United States

• Learn and maintain in-depth understanding of products to offer knowledgeable and educated responses to diverse customer questions
• Handle inbound and outbound calls with customers, distributors, vendors and outside salesrepresentatives.
• Cross reference competitor products to offer alternative items
• Process, customer quotes, orders, RMA's and credit card info for new and established customers
• Collaborate with production, purchasing and shipping teams to determine delivery and provide efficient service for clients
• Inform customers of price and policy changes, export data to create and send customized excel price files

Cleveland, Ohio, United States

• Provided extensive support in sales, technical and business areas to key accounts
• Designed plans and organized details for delivery and set up of vending machines
• Trained all key roles and general employees on processes to utilize machines and software
• Helped customer determine adequate inventory levels and packaging requirements for theirconsignment vending program
• Negotiated agreements between vendors and customers in order to reach win-win solutions
• Researched and procured required items as specified by clients.

Cleveland, Ohio, United States

• Used consultative sales approach to understand customer needs and recommend relevant productofferings
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
• Developed suggestions for technical process improvements to optimize resources
• Worked with vendors to increase sales and promote new products
• Created schematic drawings and basic kits for hydraulic clamping systems and provided training fordistributors to supply this information to the end user
• Completed six-week CNC Training course, multiple Tooling University Classes and various suppliertraining programs to improve skills and knowledge for industrial sales

Education record

High School Diploma