I am a storage industry veteran, I hold a degree of Masters in Network Communications Management with a focus on Project Management, Bachelor of Science in Technical Management and other various degrees. I excel in Managed Services and Technical Support roles and have been in the industry for 12 years. Thriving on Customer Tech Support and Escalation, Network Systems Support and Field Operations I have Linux experience that adds value to the company services.My extra-curricular interests include,WiFi Security.Specialties:• 12 years of technical support experience• Red Hat, Linux experienced• Design and Architecture• Clustering technologies, & shared file-systems • Network analysis Wireshark, NMS, SNMP• VoIP technologies SIP & IAX• Extensive experience with HNAS & Netapp• Experience with package building• SaaS and iSCSI• VMware ESX Server Virtualization experienceExperience:Edgeconnex.com (2007-Present)Supporting customers of our scalable, High-Performance Network Attached Storage (HNAS) Systems as part of a local team. This involves trouble shooting all system components: System Management Unit (SMU), Mercury (3080,3090) and Titan (3100,3200) NAS Heads, Brocade Switches, various block storage. Performance analysis and customer relationship management.
Listed skills include Switches, Troubleshooting, Bgp, Project Management, and 24 others.