Jeffrey Sullivan Email & Phone Number

Responsible for resolving trouble-tickets to address hardware or software. Examples include application log in problems, system errors, hardware errors with computer, monitor, keyboard, or mouse. The Desktop Support Technician will also respond to Customer Service Requests (CSR) related to new equipment installations and software requests. Examples might include setting up a Blackberry on exchange server. Respond to group or individual moves for computer and phone. Works as a team member on small to intermediate size technical projects of low to average complexity. Works under the direction and supervision of senior Technical Support/Services staff and management. Completes assigned technical tasks on time (e.g., design, development, implementation, testing, maintenance, etc.). Proactively monitors and controls all production systems and networks to maximize systems availability. Performs problem resolution activities according to established procedures and makes supervised-decisions that impact assignments. Resolves assigned Trouble Tickets within the established timeframes while providing quality customer service. Proactively communicates status reports and issues to manager. Successfully completes all relevant general and technical training programs in accordance with Performance Agreement goals and objectives. Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment throughout the organization. Includes installing, diagnosing, repairing,

Santa Clara Ca,

Responsible for resolving trouble-tickets to address hardware or software. Examples include application log in problems, system errors, hardware errors with computer, monitor, keyboard, or mouse. The Desktop Support Technician will also respond to Customer Service Requests (CSR) related to new equipment installations and software requests. Examples might include setting up a Blackberry on exchange server. Respond to group or individual moves for computer and phone. Works as a team member on small to intermediate size technical projects of low to average complexity. Works under the direction and supervision of senior Technical Support/Services staff and management. Completes assigned technical tasks on time (e.g., design, development, implementation, testing, maintenance, etc.). Proactively monitors and controls all production systems and networks to maximize systems availability. Performs problem resolution activities according to established procedures and makes supervised-decisions that impact assignments. Resolves assigned Trouble Tickets within the established timeframes while providing quality customer service. Proactively communicates status reports and issues to manager. Successfully completes all relevant general and technical training programs in accordance with Performance Agreement goals and objectives. Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment throughout the organization. Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance Identifies, researches and resolves technical problems.Comprehensive database management and migration from SQL to Oracle.

Master Of Science, Network Communication Management

Activities and Societies: focus on Project ManagementAs a student at Keller I studied Network Communications Management with a focus.

Bstm, Technical Management/Project Management/ Networking

As a student at Devry I studied Technical Management with a focus on Project Management.