Jon Sung Email & Phone Number

United States

United States

Digital Customer Program DeliveryProgram and Portfolio ManagementMobile Application Development Management (iOS and Android)Scaled Agile

Responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support.

SharePoint 2007 Administration, Configuration, Business Process Analysis and Content Management

• Project lead and supervisory management in both business and technical environments for e-Commerce application development and strategy.
• Directed a team of senior business analysts and worked closely with development teams to ensure that application releases met requirements and were delivered on time per committed dates.
• Lead new business development by performing workshops, methodology and sales presentations, developing proposals, statements of work, approving and negotiating the terms and conditions of contracts and master services.
• Managed multiple IT governance boards to prioritize and leverage customer feedback to drive future releases and planned development.
• Defined system integration initiatives that streamlined the order to bill process from online order transactions through back office system applications for product distribution, fulfillment and order processing.

• Defined customer implementation process and guidelines which led to over 400 successful customer implementations resulting in $50 million in revenue.
• Supervised application, integration and development roadmap efforts for ongoing system enhancements following the SDLC methodology.
• Delivered multiple major feature releases on enterprise e-Commerce application resulting in increased customer satisfaction and market competitiveness.
• Developed pricing model, business case and cost analysis during the e-Commerce platform selection process.
• Directly assisted CIO in strategic direction and overall roll-out of entire enterprise e-Commerce strategy.

• Facilitated numerous application release procedures as well as documented application release notes to the organization.
• Significant expertise in writing functional requirements and use cases throughout the full system life cycle model.
• Performed unit, integration and customer acceptance testing prior to code deployments to a production environment.
• Provided technical pre-sales support as a subject matter expert on core IT solutions and services supporting over 400 account executives nationwide.
• Assisted in the creation of proposal responses, requirements gathering and solution design.
• Developed data models, business process and workflow modeling resulting in defining business solutions for customer implementations.

Bs, Management, Mis

Activities and Societies: Sigma Alpha Epsilon

Graduate