Jacob Sutherland Email and Phone Number

- Implemented a portfolio of products to better integrate and align our products to the company's vision; maintained budget of over $8mm.- Developed and maintained product artifacts that include roadmap, user stories, and integration planning that align with product and company strategy.- Conducted research to bring the user's voice, persona, and motivations into user stories and wireframes. Led Discovery and Product Backlog creation and prioritization.- Managed five cross-functional teams as an Agile Coach to implement better processes; Increased feedback and participation from end-users and business stakeholders. Increased velocity by over 20% and improved executive-level visibility.- Worked closely with QA on developing test plans; conducted validations before hand-off to QA and UAT.

Oversee all IT-related projects within the organization. Lead and manage multiple cross-functional teams. Champion Agile methodologies within the Company. Continually improve processes and procedures while being a “go-to” leader. Facilitate discussion, decision-making, and conflict resolution, ensuring continued and improved team operational health. Guide multiple development teams in product backlog refinement and story-slicing to ensure value is continually being delivered.- Led cross-functional team to develop and deliver custom pricing software that resulted in an 8% ($1.8mm) increase in revenue and a 10% increase in new customers in one year.- Orchestrated end-to-end product experiences for the Back Office Team; decreased billing errors by 20%.- Successfully led and delivered a custom solution that allowed the company to offer flexible billing options; increasing customer satisfaction.- Managed team through estimations and prioritizing, analysis, and technical design processes for sprint backlog items; ensuring consistency with business processes and needs.- Discovered a gap in our supply management processes through data and competitive analysis, and increased our supplier costing accuracy by 5%, giving us a competitive advantage over our competitors. - Increased velocity by 25% by formalizing our QA Process, automating deployment processes, and advocating for greater self-organization.- Directly managed a team of Scrum Masters, QA Engineers, UX Designers, and Technical Architects.

Oversee engineering and construction engineering operations to facilitate the efficient operational performance of highly specialized equipment and systems. Led a team of 32 personnel and $20 million in Army assets. Negotiate and coordinate logistical, administrative, and military support for demanding and resource-exhaustive actions. Provide guidance for a variety of projects. Work with customers to set project schedules, and manage project execution and resources. - Managed multi-million dollar project from concept to completion for the EPA.

Served as a key advisor to senior executive leadership for short- and long-term operational planning and execution. Flawlessly planned and executed the movement of hundreds of personnel and the timely transfer of millions of dollars worth of equipment to execute training operations. Directed and coordinated the planning and implementation of all project support activities.- Led a large-scale realignment project for a 700-person organization that yielded more than $1.7mm in savings.

Selected for internship through highly competitive selection process. Gained exposure to core business functions and retail operations including operations management, marketing, financial analysis, product knowledge, leadership development, and overall business strategy.