Sue Harmon Email & Phone Number

Atlanta, Georgia, United States

Enhanced client data integrity by implementing comprehensive data recovery solutions using VMware, Asigra, Veeam, Zerto, and Axcient technologies, improving data recovery times by 40%.Optimized client operations by setting up and managing virtual environments and resolving technical issues related to Windows, Exchange, O365, and VoIP systems, resulting in a 25% decrease in system downtime.Improved service efficiency by maintaining detailed tickets and inventory through ConnectWise and LabTech, ensuring timely resolution of 95% of client issues and accurate resource management.Streamlined disaster recovery processes, reducing recovery time objectives (RTO) by 30% and increasing overall client satisfaction.Conducted regular system audits and updates to ensure compliance with industry best practices and enhance overall system performance.

Atlanta, Georgia, United States

Successfully migrated over 500 systems from XP to Windows 7 across North America, achieving a 99% migration success rate and minimal end-user downtime.Provided executive-level technical support, resolving complex issues with Outlook, Lotus Notes, and other critical applications, enhancing productivity and user satisfaction.Streamlined deployment processes by testing and documenting procedures, creating SCCM collections for OS and application deployment, and maintaining accurate project status and inventory reports, leading to a 20% reduction in deployment time.Implemented best practices for system configuration and deployment, resulting in improved operational efficiency and reduced project lead times.Coordinated with cross-functional teams to ensure smooth project execution and timeline adherence, contributing to a 15% increase in project completion rates.

Mississippi, United States

Provided comprehensive onsite desktop support for over 800 end-users, ensuring seamless operation and minimizing downtime across various devices, including iPhones, Blackberries, and Cisco desk phones.Managed and maintained VoIP systems as a VoIP Administrator, ensuring reliable communication infrastructure and supporting a successful migration from Windows XP to Windows 7.Expertly repaired and maintained HP printers, laptops, and desktops and efficiently updated work requests via Remedy, improving IT service management and achieving a 90% user satisfaction rate.Developed and implemented troubleshooting procedures that decreased issue resolution time by 25%, enhancing overall support efficiency.Led training sessions for end-users on new technologies and system upgrades, improving user adaptation and reducing support requests by 20%., contributing to improved IT service management and user satisfaction

Aws Re/Start Program

Rigorous, full-time, 15-week virtual re/Start Training program provides an understanding of Cloud Computing Services, Networking.

Computer Information Systems

Psychology