Jody Swanson Ross Email & Phone Number

Edina, Minnesota, United States

Greater Minneapolis-St. Paul Area

Director, Senior Director or Vice President leadership roles where I will transform and enhance in the healthcare industry by delivering transformational services, technology and operations through Strategy Execution, Business or Client Integration / Implementation, Program & Project Management, Portfolio Management, Product Operations, and Professional Services.Accomplished at partnering with clients, customers, cross-functional partners, senior leaders and vendors to deliver value. I lead teams with authenticity and empower performance by developing problem-solving ability, building confidence and strengthening accountability.

Eagan, Mn

Responsible for driving strategic initiatives from planning through execution for enterprise business partners. Delivered transformative results through my teams at this diverse health care company, which includes Minnesota’s leading health plan.Accountable for execution of $25M portfolio of strategic programs and projects in this highly matrixed organization. Delivered to business outcomes and value objectives, scope and budget to transform technology, data and business processes. Consistently exceeded key milestone delivery at or above 93%. Facilitated annual planning through Stella Transformation Office (STO)-led strategic portfolio intake, demand management and governance processes in support of domain partners.Managed up to 24 program and project managers delivering 30 - 50 small to large, complex programs and projects annually. Efforts included new health plan products, health care services, joint ventures, sales distribution tools and enrollment portals to achieve parity or differentiating capabilities for commercial and government markets.Collaborated with significant operational vendor to improve business partnership and reduce costs via improved communication of project assessment and delivery process, clarification of roles, and efficient meeting structures.Directed a team to advance enterprise racial and health equity (RHE) goals through individual and group assessment, education and training.

Eagan, Mn

Led team of 3 managers and 30+ project and program managers actively managing over $20 million in active initiatives including strategic projects and client implementations. Consulted on and developed multiple department change initiatives for culture and practice resulting in improved team engagement and cross-functional collaboration.

Greater Minneapolis-St. Paul Area

Developed and launched the enterprise standard portfolio and demand management process for this complex, highly matrixed, high-volume (17K requests/year) demand-driven organization.Delivered significant organizational change through data analysis and voice of the customer, executive and senior leader engagement, and cross-functional partnerships.Created structures driving greater transparency and accountability resulting in streamlined planning, governance, budgeting, and resourcing for strategic and non-strategic initiatives.Established repeatability and efficiency by developing standard roles, artifacts, dashboards, key performance metrics (KPIs), scoring tools, and governance models to capture, evaluate, and prioritize demand.Achieved successful user adoption through organizational change management, communications, training, and ongoing support and advocacy capabilities.

Eden Prairie, Mn

Constructed, launched, and managed a transition care program pilot for the nation’s largest public employee retirement system. Partnered with the Chief Medical Officer and Client Program Executive to deliver a successful operation and achieve client goals.Led client, clinical services vendor, health plan partner, and LTCG operations and IT resources in the creation and installation of processes, tools, data metrics and reporting capabilities to launch in less than 100 days.

Eden Prairie, Mn

Accountable for strategy execution for new products and business transformation through business consultation, product ownership, agile software development, project management, configuration and data analytics for business unit providing chronic care, medication, transition care products and services for health plan and government program clients.Led, developed and coached a highly productive agile team of business analysts, product owners, developers, and project managers responsible for 5 software applications. Teams provided professional services and customer support in a fast-paced environment with high satisfaction rates.Provided consulting and presentation expertise to executives and stakeholders during new product ideation, sales presentations, RFP response and contract negotiation resulting in consistent and accurate representation of capabilities and cost management opportunities for client implementations and software development.Implemented a successful planning and governance process to deliver technology to meet business needs and lay foundations for future enhancements to support new products, markets and clients. Successful outcomes achieved through cross-functional partnerships with internal and client leadership, IT, clinical, operations, and vendor teams.Established multi-year roadmap and delivery plan for an annual budget of $3 million for new products and services; enhanced operational efficiency and capabilities; and client-driven improvements. Accountable for a successful single-client focused $2.5 million business transformation and software integration program with an aggressive timeline. Operations, client, and vendor partners experienced immediate improvements in operational efficiency and access to data.Led vendor relationship management including selection and integration execution on an aggressive schedule in a complex environment.

Eden Prairie, Mn

Leader accountable for a client-driven IT and business project portfolios. Developed strong client relationships with 30+ national insurance carrier clients. Oversaw strategic prioritization and governance, contract development, budgeting, and project execution.Led teams successfully executing client implementations (including configuration) and ongoing improvements for annual $10+ million project portfolios. Managed and mentored a young, client-facing team of seven project and program managers on best practice project methodology, communication, and product expertise resulting in quality delivery of outcomes and stronger partnerships with key stakeholders and clients.Recognized expert on National Partnership for Long Term Care legislation. Led 3-year, $6 million dollar transformation of business processes, software, and data including the automation of complex business rules. Member of Joint Trade industry group, conference speaker and business consultant.

Eden Prairie, Mn

Managed diverse project portfolio for leading national long term care insurance carrier clients with on time, on budget and quality results. Directed project teams of 5 to 30 resources for simple to highly complex initiatives. Skilled at business and client relationship management, software product ownership, project planning and execution responsibilities. Enterprise owner of scoping and pricing assessments for new client implementations and integrations. Developed original methodology and tools contributing to a higher rate of successful contract negotiations and client launches during a period of significant growth.Conducted presentations for investors and clients due to broad industry, operations and system expertise.

Leader responsible for implementation, client relationship, configuration and operations of long term care insurance administration for Individual LTC products for national insurance carrier clients.Led a dedicated matrixed operations and IT team on a complex 12-month project and operations installation of a new long term care insurance product for large client. The successful, on time launch included a custom version of the LTCG proprietary software as well as custom processes, forms, and integration capabilities. Led operation operations staff of sixty including enrollment processing, policy administration, account setup, and other functions. Consistently met service level objectives while achieving ongoing process and system improvements.

Bachelor Of Arts (B.A.), Sociology And Anthropology

Master Of Arts (M.A.), Gerontology - Public Policy