Equipment Performance Coordinator Analyzing machine data to reconcile data errors and re-categorization. Equipment performance reporting.Generating regular reports for local and global use.Maintenance of established reports.

• Order, configure, and troubleshoot cell phones, laptops, and web conferencing.• Provide infrastructure support (Exchange, BES user accounts administration and provisioning).• Log all work performed for end-users in call tracking systems. (service-now)• Follow all IT standard processes and procedures along with monitoring vendor license compliance.• Ensure customer satisfaction per agreed upon Service Level Agreement (SLA).• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.• Work with vendors and IT staff to resolve technical problems, licensing, billing, and hardware/software procurement.• Troubleshoot and fix hardware, software, and network computer problems that occur.• Create and modify reports to be used to show status of projects, billing cycles, and SLAs.• .Net application development in C# and VB.net to provide automation in repetitive tasks.• Script and batch file writing to improve support processes and functions.• Collaboration in special projects to improve and standardize processes nationwide.• Specific .net application development for special projects involving acquisitions of other companies.• Manage inventory reports and requests for additional IT hardware.• Setup of new hire equipment and training of new hires on use of equipment.• Mass setup and imaging of computer systems using Microsoft SCCM server.• Troubleshooting and finding solutions for large scale presentation systems.• Hardware and software troubleshooting.• Minor network troubleshooting.• Installation and troubleshooting of desktop/laptop systems, workstations, servers and network.• Multi Domain environment support.• Collaboration with other team members across the globe.• Interaction with customers, vendors and network services.

• .Net application development in C# and VB.net to provide automation in repetitive tasks.• Script and batch file writing to improve support processes and functions.• Collaboration in special projects to improve and standardize processes nationwide.• Specific .net application development for special projects involving acquisitions of other companies.• Handle of support tickets and walk-ins for IT support.• Log all support activities as tickets using a ticketing system (service-now).• Manage inventory reports and requests for additional IT hardware.• Setup of new hire equipment and training of new hires on use of equipment.• Mass setup and imaging of computer systems using Microsoft SCCM server.• Troubleshooting and finding solutions for large scale presentation systems.• Hardware and software troubleshooting.• Minor network troubleshooting.• Installation and troubleshooting of desktop/laptop systems, workstations, servers and network.• Multi Domain environment support.• Collaboration with other team members across the globe.• Interaction with customers, vendors and network services.

• Manage user accounts and profiles for computer, alarm, voicemail and phone systems.• Troubleshoot reported problems and document diagnostic steps for issues for all tech systems. • Conduct research to find solutions and implement the most appropriate solution.• Follow-up with internal customers to ensure that technical needs have been met.• Implement software and hardware releases, bug fixes and operational improvements. • Re-image, clean, and maintain computers. • Make repair or hardware replacement recommendations.• Collaborate with headquarters and third-party service/warranty providers to correct core problems.• Provide user training and assistance.• Perform server backup in accordance with enterprise backup policy.• Assist with enterprise-wide project planning and implementations.• Perform safety and security and other technical duties as assigned.• Supervise student workers or Federal Work Study employees.• Monitor closed circuit security cameras and access recordings.• Manage print servers and printers across campus.• Track printer usage and file regular reports.• Purchase supplies and equipment for campus.

Concierge desk operation: Using receptionist skills to assist walkins Handling multiple walkins at once Using BMC Remedy to create and track incident tickets Troubleshooting to identify and solve issues Escalating appropriately according to company policy Compliance with company's security policies Managing loaner systems for checkout and returns Managing inventory and reporting as needed Tracking people and incidents for reportingOther/non concierge desk specific Managing inventory of laptops and imaging as needed Maintaining systems that have had issues and creating warranty repair tickets Processing information on newhires as received Creating printouts for Hands-and-feet to deploy equipment to new hires Assigning assets accordingly to users of equipment

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Used skills with technology to run a small business serving Newberry, Michigan. Tasks performed include but are not limited to:– Virus repair– File retrieval– Custom computer builds– New computer installation– Home entertainment system installation– Business network installation– Linux server management– WiFi setup– Hardware replacement– Audio recording– DVD compilationIn the spring of 2013, this business received an award for the year 2012 from the Newberry Chamber of Commerce.Accomplishments:– Setup and installed Linux network servers creating a stable network environment with 0% downtime– Setup and ran a Helix Community DNA server for live streaming through Realplayer and cut the costs of broadcasting by 50%– Managed live audio, recordings, and broadcasting for a small number of events while increasing quality to remove static– Deployed various websites in PHP, ASP, and powered by Wordpress with high client satisfaction– Used troubleshooting to solve problems that stumped others, followed by providing solutions that left clients satisfied and happy– Provided easy solutions over the phone that cut the cost of service and provided results that made the customer happy.Business award (2012) - Newberry Chamber of CommerceClosed in 2013 due to shrinking population of area.

Started out as helping with audio recordings of speeches lasting two hours.Performed duties as part of an ushering team for gatherings of 300-500 peopleHelped with project setups and take-downsConfigured and operated audio equipmentSetup and operated recording and broadcasting equipmentRan post production operations to publish media

Landscape ConstructionPicked up supplies, made deliveries, supervised a small landscape crew, worked in adverse weather, interacted with clients, maintained lawns-ponds-and waterfalls, maintained equipment.