Jordan Sze Tho Email & Phone Number

• Providing technical assistance and support for queries and issues related to computer systems, software, and hardware• Receive, log, and manage requests for support via the IT helpdesk software• Monitor the implementation of new systems and ensure all are running satisfactorily• Actively engage with students and staff to resolve problem, and to keep the assisted user informed with problem and resolutions

• Assist in the teaching and planning of coding lessons to over 20 students • Engage with children to ensure the lessons are interactive throughout the whole day

• Answering phone calls, organising all paperwork for management, collecting payments, sending emails, and handling stock control• Maintaining the efficient daily operation and clean and tidy the gym frequently

Sydney, Australia

• Took customer orders and handled POS machine • Dealt with customer concerns and provided solutions• Assisted in general cleaning duties, food preparation and stock handling • Dispatched drivers to appropriate deliveries

Sydney, Australia

• Provided Windows 10 migration support and roll out to over 5,000 users at Woolworths and Endeavour Drinks to ensure high level of user experience • Assisted users through Microsoft Azure and Intune for general troubleshoots on applications that did not come through • Allocated users to appropriate groups through Active Directory when working at Department of Justice • Provided Level 1 service desk support at Boral and used troubleshooting techniques and tools to resolve customer issues