Noel Fabro Email & Phone Number

Cabramatta High School

-Checking IT equipment delivered to schools and itemizing all components to ensure contract compliance by the vendor-Logging none functioning IT equipment for a referral to the vendor for repairs-Oversaw local IT infrastructure including servers, printers, switches, cabling, security, networking, storage systems, and desktops.-Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support-Responsible for the maintenance and IT support of over 80 classrooms, 120 staff and 1200 students

Condell Park

-Responsible for the First Point of Contact from Teachers and Students for any IT related issues-Lead the school’s initiative to record and audit IT devices; monitors, desktops, laptops, iPads, printers, projectors, servers, switches, modems, and WAPs.-Organised an external IT Support to assist with installation of network cables, WAPs and projectors

Moorebank High School

Providing Technical and System expertise to the Digital Education RevolutionAccomplishmentsDepartment of Education Moorebank High School• Consistently received excellent ratings of customer satisfaction.• Oversaw Laptop deployment, commissioning and management for Year 9 to Year 12 students from 2009 to 2015.• Deploying up to 250 devices per year from 2009 to 2013 and decommissioning/graduating devices of up to 100 devices per year from 2012 to 2014.• Administration and Maintenance of Servers, Printers, Networks, Switches, Modem & Routers, Wireless Access Points and Technology Devices• Conducting yearly audit and stocktake of all devices to ensure it’s in working order• Working without supervision and independently while liaising with Regional Team and School Executives• Ensuring Vendors conducted repairs according to Service Level of Agreement• Working with Students with special needs/disability to ensure devices allocated to them meet their requirements in learning.

Hombuesh Bay Nsw Australia

Supports the Call Centre by ensuring Service Level of Agreement are completed and resolved.Accomplishments:-Responsible for the escalation and resolution of pending incidents. It supports the call center by ensuring the service levels of agreement are met in a speedy process. Open and pending calls are monitored for key accounts by following up with technicians, spare parts department, repair centers, third party repairer and courier. -Responsible for preparing reports to the IT Director, team leader, Sales Account Manager and nominated Key Account point of contact. Involve in introducing and administering new process in order to improve call handling and to make it more effective and efficient.-Responsible for Customer Satisfaction by proactively calling clients and giving them further information to keep them updated with the incidents they had placed in our care.

North Sydney Nsw

Critical position in supporting Help Desk incidents and an important 2nd level support to the ongoing resolution and closures of tasks.

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