Joshua Berger Email & Phone Number

Lead a sales and marketing team of forty Independent Marketing Representatives while managing a nationwide customer base. Market industry leading telecommunications products and services through direct sales and social media to both residential and commercial customers nationwide. Facilitate Business Opportunity Seminars to recruit, train, develop and motivate new business partners. Attend all local, regional and national training events to keep up on the latest products, services and marketing materials.

Managed the daily operations of a $70 Million high-profile branch with 7 Account Executives and 1 Sales Assistant. Generated production and increased the market share of high quality residential mortgage, auto and consumer loans. Developed and maintained long-term referral sources to achieve individual and team production goals. Sourced, hired, trained, motivated and developed an effective diverse sales team through communication, performance management and development plans. Ensured compliance and managed operational risk in accordance with HSBC or regulatory standards and policies. Completed review and evaluated mortgage credit applications to assess product fit, pricing accuracy and credit risk. Analyzed credit reports, income and asset verifications with other required documentation to support a credit risk decision. Analyzed appraisal and related information to ensure collateral supported overall company risk.

Completed key aspects of the mortgage loan process, including processing, underwriting, closing and post-closing. Worked closely with borrowers, sales representatives and other pertinent parties in to resolve complex issues and ensure timely completion. Communicated with borrowers, vendors and internal partners to deliver excellent service based on individual customer’s needs and expectations to guarantee a first class customer experience. Established positive working relationships throughout the company to support all branch activities such as philanthropic and team building events. Recognized opportunities to offer alternative lending solutions for customers while maximizing and cross-selling additional and ancillary products.