Jess Thiele Email & Phone Number

Answered hundreds of calls daily for a large, growing surgery to 23,000 patients in my local area. Supported answering queries, booking doctors and nurse appointments as well as resolving admin issues. I also supported in the reception desk in a patient-facing role, dealing with challenging and urgent queries. In doing this, I have worked with many departments and the doctors themselves.Took on additional ad hoc responsibilities including leading the physical deductions process (FP22) and resolving a 2 year backlog. Also further responsible for registering new patients through comprehensive use of EMIS. For both of these, I have also trained over 10 staff in the new streamlined process I created for the FP22s, and supported training new starters in this. Recieved 'star of the month' award for my hard work in this area in the practice.Also supported the starting of the prescription line open daily. I am fully trained in the process of requesting and sorting prescriptions, including organising the correct medication reviews. Alongside this, I have basic life support training, mental health training and safeguarding training amonst others.I have recently been elected to run the social committee with other GPs and mental health staff.

In this fast-paced role, I was required to answer enquiries concerning enrolment and resolve any issues that arose through liason with various teams. This involved intricate knowledge of the university systems, including handling confidential data.

Added responsibilities including managing a team and holding a senior, supervisory role in major university events. Also providing emergency cover and contact for student ambassadors.

Lead campus tours to large groups of people where I had to present and memorise large amounts of information to promote the university. I also partook in student talks to different schools and open days which involved me to talk to large groups of people and some on an individual basis on my university experience. I was also involved in attending UCAs and careers fairs on behalf of the university to inform and sell the university experience to others. I am also involved in various access to education schemes, such as Access Higher, Brookes engage and Discover Brookes. This involved getting to know younger audiences and promoting the various routes into higher education through activities such as small projects, tutoring and presentations. This also involved out of hours mentoring; giving advice and support with these schemes on the application Brightside. I simulaneously managed two groups of four mentees for each programme, making sure to create a supportive environment for them on the group chats, but also individually.I was also given the oppotunity to help with website migration, through reading data, making sure it was accessible and then formatted it onto the new website using Canva and Wordpress.

Weston-Super-Mare, England, United Kingdom

My primary role was to ensure I supported the administrative staff with customer care, including resolving issues through email and on the phone. I was also tasked with handling data on sage CRM and resolving issues relating to guarantees of the products. Alongside balancing these tasks, I was responsible for the reorganisation of the company’s archives to maintain GDPR and daily post which required use of a franking machine.

Main duties included reduction of items, customer shopping and replenishment. The role has required me to be a quick thinker and worker, so all tasks can be completed with a team in a timely manner before the store opens for the next day.

Weston-Super-Mare, England, United Kingdom

Responsible for maintaining the cleanliness of the home and upkeep of laundry. Worked with various colleagues in the home to ensure the highest standards are met. Completing training courses in elderly dementia care, dignity within care, food hygiene, COSHH and first aid expanded my skills.

Master Of Science - Ms, Human Geography - Society And Space

Bachelor Of Arts - Ba, Geography/International Relations

Activities and Societies: Treasurer of the Geography society I have an interest in cultural and political geography, with my dissertation.

A-Levels, Geography, Mathematics And Computer Science, A In Geography, C In Both Computer Science And Mathematics.