Jessica Thomas Email & Phone Number

Killeen, Texas, United States

Killeen, Texas, United States

Killeen, Texas, United States

Temple, Texas, United States

• Successfully met and exceeded both individual and team quarterly sales goals for consumer and business products set by the Branch Manager.
• Proactively engaged with team members to provide constructive feedback regarding sales tactics to gain customer commitment and referrals to partners.
• Consistently exceeded quarterly performance goals set by the Branch Manager to grow professionally within the company for promotions and training opportunities.
• Recognized as top employee for Customer Complaints and Compliments entries within the branch to productively retain and build customer relationships.
• Achieved recognition from customer’s and associates for best customer service and built long-term relationships for customer retention and satisfaction.
• Recognized for continued branch productivity regarding customer appointments, daily operations, and team member duties.

Killeen/Temple, Texas Area

• Dedicated and focused bank teller with limited supervision working in a fast-paced environment.
• Efficiently tracked record of serving customers in a friendly and professional manner while completing financial transactions such as deposits, loan payments, and withdrawals.
• Skillfully communicated with customers and explained the benefits of diverse financial products to gain customer consent for banker appointment.
• Effectively uncovered financial needs to refer customers to lending and investment partners while delivering exceptional customer service.
• Detail-oriented and focused bank teller that consistently balanced bank teller cash drawer with minimal to no errors, shortages, or overages.
• Assumed leadership role in the absence of the supervisor to maintain bank’s operations and procedures.

Killeen/Temple, Texas Area

• Recognized by Orbitz department as one of top three sales team members of the month for exceeding sales goals.
• Actively collected customer feedback and made process changes to exceed customer satisfaction goals, as well as made reasonable procedure exceptions to accommodate unusual customer requests.
• Accurately and appropriately provided information to customers with unusual and unexpected inquiries to deliver excellent customer service and successfully retain reservations.
• Engaged in friendly sales conversations about current promotions and offers to cross-sell reservations and uncover additional traveling needs to exceed sales goals.
• Consistently mitigated risks by keeping record of reservations booked, changed, or cancelled for the floor supervisor and maintained records of transfers to other departments and supervisors.

Bachelor Of Science - Bs, Accounting

Associate Of Science - As, Accounting

Certificate Of Completion, Pharmacy Technician/Assistant