Joe Mcgowan Email & Phone Number

Dublin City, County Dublin, Ireland

Founding team member on a new social listening initiative with Microsoft, I worked with the team to build policy and processes from the ground up, and delivered social listening reports on major events and incidents. Key achievements include designing and building a self-service feedback dashboard for product marketers and engineers for 26 products, designing and maintaining Community Management tagging systems for better analytics, and developing a system for native platform engagement intake and analytics in Power Apps.

Dublin, County Dublin, Ireland

At Designit I work with a high profile brand managing social media interactions. My primary responsibilities are in social interaction, support, and engagement, but they also extend to social content programming & scheduling, sentiment analysis, and more. This is the same as my previous role, as the Rational brand transitioned to Designit on March 31st, 2021.

County Dublin, Ireland

At Rational I worked with a high profile brand managing social media interactions. My primary responsibilities were in social interaction, support, and engagement, but they also extended to social content programming & scheduling, sentiment analysis, and more.

Dublin, Ireland

In addition to managing the international English-speaking community for a mobile MMORPG, I also managed our remote international team of Community Managers. Some key elements of this role were:-Organising game and publication content localisation.-Acting as an escalation point for player issues.-Overseeing activity on official Discord server & social media.

Dublin, Ireland

With Gala Lab I built a foundation for community management and customer support for a popular mobile MMORPG. My key achievements in this role include:-Developing and maintaining streamlined processes for player support and engagement.-Leading localisation efforts in ensuring a high quality product translation.-Ensuring the weight and importance of player feedback was brought to the relevant stakeholders.

County Dublin, Ireland

I was a temporarily-staffed intern with Overcast for 3 months, with primary focus on digital marketing. I worked on building and improving:- The company website, which I oversaw in a large-scale rework.- Email marketing.- Social media management.- Product testing & bug reporting.- PR, by attending and interacting at trade events.

Shanghai City, China

I taught at various campuses throughout Shanghai for 5 months, teaching from ages 4-12 years old and from beginner to intermediate levels. I took personal time to also hold extra lessons for my students, and I delivered a steady, noticeable rise in students’ grades.Key Achievements:- Instilled students with the desire to learn and take part in my classes through games, classroom management, and a relaxed atmosphere.- Improved grade averages in my students through dedicated individual- and group-based learning activities.- Attained an accomplished understanding of language-teaching best practices.

Dublin

At WEBZEN I worked my way across 3 job titles: Junior Community Manager, Community Manager, and Game Publishing Specialist; for simplicity’s sake, I’ll keep the latter 2 here, and the first below. I joined as an intern initially, and through dedication and potential I secured a full-time position. Throughout my 2 years as a CM I worked hard to master content management, quality assurance, localisation, social media management, and a number of other general publishing & marketing skills. At the time of my leaving I was heavily relied on as the foremost specialist on my given project, and as one of the principal English content creators in the company.Key Achievements:- Organised and held a successful tournament on my given project, the first of its kind in the company and an iconic memory for the game’s playerbase.- Researched, designed, and organised extensive game documentation for use by staff in managing the project.- Facilitated user information gathering & eased tough learning curve on my project by refining the online Game Guide and by designing & executing communication schedules for 4 large game expansions.- Peaked 10k+ reach on a Facebook page of 25k likes in pre-expansion hype on a niche game; maintained close analysis and experimentation on social media at all times.

Dublin, Ireland

- Social Media management - Facebook, Twitter, Google+- Community interaction - player acquisition, retention, community building- In-game event design & execution- Content creation - extensively reworked and designed a comprehensive game guide, allowing new players to enter a rather complex with minimum strain- Backend management - creating comprehensive game documentation to improve tool usage and management from the game team staff- Assisted in managing community volunteers for forum moderation