Media Support to teams, events, companies, pages, or publications. All content captured or created is the property of the client requesting my services.Support ranges from artistic services to onsite events and competition technical support services. Onboard camera live content support, etc.I have created two podcasts to help push content to a larger audience and work on it generating additional revenue. Podcast;DiskGolfn (language warning)Try and Keep Up!  (content filtered, family-friendly) All social media platforms use # or @jtnortoncom I maintain a positive presence at all times and do not get into drama that could reflect poorly on my partnerships. My 18 years of customer service experience as a Contractor, in-house service technician, and call center agent has taught me how to communicate with people in the real world. These roles, which were also leadership roles, have given me the experience to know how to say things and handle very difficult situations.

NADCA certified inspector ensuring my company, customers, techs, and projects are supported and completed in a manner my mom would be proud of. Anyone I interact with will always professional and honest person who truly cares about their investment and needs.

Handle press releases, photography, video, event coverage and onboard camera placement and editing in real time. includes Social Media Support

Helping support ManCup 2023 Events via social media, videos, interviews promotional needs. Team and class support also falls into the scope of what we are doing. Anything we need done will do it, also use my network to cross support the company and series.

The primary focus is to make sure partnerships get the attention tion they deserve. Event coverage as the team needs it.

Jack "JT" Norton provides media and creative support services to help support and promote your passion or brand. I cover the client's media needs at events, social media management, and graphic and design services. The scope of support varies based on the client's desired support level. I can include but is not limited to t-shirt designs, hero cards, internet news releases, event support. Logo design. Website support. Social media management, but also video photography support for events.Teams supported: Pablo Gonzalez racing 2020-2021- Ignit Racing: 2011 through 2021 - Dogwood Racing 2013 through 2016 - Killin'Time 2013 through 2016 - Martinez Racing 2013 through 2018 - Robert Parker Racing RPR211 2014 - 2021 - Loco Racing 2014 through 2016 - CJ Fair 2014 - 2016 Kimberly Morrell 2014, 2016 and 2017 - Justin Collier Racing 2015 - 2018- Will Pharaoh Racing 2014 - 2018- Flynn Racing 2014 - 2018 - Armstrong Racing 2016 Andie Rawlings 2018 - 2021 an NHRA pro stock racing team.

Installations, upgrades and servicing customers for Dish Networks. Installation of all necessary cables up to and including wall fish, sidewalk bores, MDUs, pole mounts, aliment of dish "peaking", configuring WiFi and whole home network services. Also trouble shooting and all additional task needed to ensure customer is receiving quality reliable satellite service. This includes product sales based on site review needed by the customer.

Maintain, upgrade, build or redesign telecommunication infrastructure facilities (HUBS). Power installation, removal , and relocation. cable and cat-6 installations, removal upgrade and relocation. Fiber installation and removal, Sever rack and or shelving assembly construction, rec-out, and relocation. Pre-testing cable and post testing aka: validation of services of MSU provider. Working with in-house staff to ensure proper resolution and specifications are met at all times.

Installation and Service of AT&T (Direct TV) Satellite television customers. Installation,service and upgrading residential and commercial customers. Outlet replacements and or repair as needed to bring system up the specification and grounding requirements. Swim and legacy installation and integration to include establishing HSD broadband communication with satellite network. Customer education and sales of products and services as needed. Working numerous area Central Florida. Deltona, Orange City, Daytona, Palm Coast, Flager Beach, Ormond beach and all areas in between.(Recognition) Provides an Outstanding Customer ExperiencePOSE/CUSTOMER SERVICE VIPsThank you for your hard work and commitment. Congratulations on having a POSE score of 100% and creating a Promoter on one of our VIP accounts. You went above and beyond in providing the best in customer service during weekending January 1st, 2016Provides an Outstanding Customer ExperiencePOSE/CUSTOMER SERVICE VIPsThank you for keeping your eyes on the ball. You really knocked it out of the ballpark. Congratulations on hitting a home run with having a POSE score of 100% and creating a Promoter on one of our VIP accounts. You have went above and beyond in providing the best in customer service during week ending January 08, 2016. Innovates and Leads Positive ChangeIn our business, acting with urgency is critical to maintaining a competitive edge. Your submission to our Intranet naming contest shows that you innovate and strive to lead positive change. You have demonstrated a positive attitude toward our imitative that will move us into a new collaborative and communication world. We want employees who ask ‘how can we improve?’ instead of saying ‘we have never done it this way’. The Learning and Development team appreciates your idea and your call to action for our Intranet! On behalf of L&D and our Leadership THANK YOU!

Tap Audit Supervisor / Entire Central Florida bright house networks foot print - I was the only supervisor in this position not assigned a lead.A complicated role so I will refine it the best I can; the basic duties are as a technical supervisor see prior role for details. AUDITThis position required interacting with local law enforcement and appearing in court to prosecute on behalf of bright-house networks. We did not lose any cases in which I represented the company.My assigned team of 15 (at max staffing) audited the system for unauthorized users (UA's) & recovered company equipment. We tried to convert outstanding balances or UA's into active paying up to date subscribers. This duty required the use of an audit commission structure used to compensate the employees. QC was addedWe performed QC checks on contractors both for their installation and disconnection work documentation using the ARES QC / Audit software.Installations were added* I did all WO assignments for our teamEach audit tech was assign 2 morning installs (as that assigned to a contractor & not easy apartment jobs) I made sure they completed them but also still met their QC and Audit goals they were still required to meet.* During this time many of the Auditors were not skilled at this type of work. I requested and was giving approval to have myslef moved into a van with all necessary ladders and equipment to assist them. For my remaining tenor I was the only Central Operations field supervisor using a fully stocked service van.The digital transition began and the morning Installations were changed to Service calls.* I did all WO assignments until the last couple months then audit and QC duties were eliminated and full service logs went into effect.** 4 teams 2 Central / 1 North / 1 East We were tasked with training auditors to handle any type of service call. We broke this into 3 stages for evaluation reasons. My team achieved stage 3 before any other team.

Technical Supervisor Region 4 Osceola County / Kissimmee Florida *This position was not assigned a lead Daily management of technicians and distribution work; Coaching discipline, interviews, disciplinary actions, payroll, Quality inspections, Onsite training with technicians, Monthly reviews, truck inspections. New product / system training, weekly team meetings, GPS management and reporting. Standby duties, escalation / property damage investigation and resolution. PDA duties (delivery of Verbal, Written, Finals ….ETC) (Coaching) One on One monthly meeting to include Customer Excellence policy adherence and guidance. FMLA, Short term / long term disability, light duty and workman’s comp investigation, reporting, time-sheet and auditing, processing and employee education. Hiring duties which included interviewing testing and data processing of results to include recommendation of preferred candidates. During this role a positive change for a fellow supervisor meant I needed to support this region as the only technical supervisor for the weekend shift. At least until a secondary supervisor was brought in to help support the area. It took 4 months before a secondary supervisor was brought in so needless to say I learned a lot during that period. I also supervised,planned and assign staff for the WIFI access media needs for the Democratic & Republican events held there for Joe Biden and then Sarah Palin. This required we closely work with secret service and event security to ensure their concerns or procedures were follow exactly.

This supervisor role that evolved from one role to another that began as...HSD Customer Care Supervisor where my teams handled Tier 1 & Tier 3 Support- This position was assigned a lead. With this team the challenges were taking brand new agents and making them great agents that would constantly provide excellent customer service on every call. Duties include payroll verification, Training on new products, New Hire processing and to the floor transition. PDA duties (delivery of Verbal, Written, Finals ….etc) Coaching via required One on One meetings with agents 1 per month to include Customer Excellence policy adherence and guidance. Operating under CEO I and CEO II platforms we were tasked to do 3 per agent per month. I routinely did 4 to 5 finding it more effective for newer agents. With this couching we had to stay calibrated with our 3rd party partner J LODGE whom also evaluated our agents. See picture attachment: I was consistently at the top of this calibration scoring system among the supervisor staff, which was part of our monthly evaluations. The largest group of agents I managed in this role was 18.DPSME Customer Care Supervisor Team Two - This position was assigned a lead.These two teams were created because the was no a PAC or Digital phone department. All Digital phone related issues went to this Queue, we were assigned to handle digital phone related issues but also included FCC complaints and BBB issues regarding phone services. phone-line, fax, issues, voicemail, using techniques such as intrusive testing, trace routing and MAC correction and WO / Account balancing to name a few. Duties: as the above position but also included resolving complaints from the FCC, BBB. and field issues that generated escalations. Escalations where tracked documented and reported to senior management weekly and monthly overview. These teams were set at a fixed agent count of 16 plus 1 lead

High Speed Data / Digital Phone Customer support representative,handled incoming calls regarding modem and phone related concerns for customers. Handled basic modem connectivity concerns but also included voicemail,email,WiFi, order entry, and field service scheduling concerns as needed for our customers. This was before the structure existing where digital phone issues where route to another department we address all digital phone related issues as well. The highest call volume I have experience was a Monday morning when we had a system wide issue and the customer phone ambush system was down, so we where handling a Queue at 771 calls holding. It was the one and only time I got to look at he board with customers holding upward of 45 minutes. It was a rough day but along with my outstanding fellow agents we skipped our breaks and only took only half lunches to help support the issue. I was so proud of the staff both leadership and agents because everyone jump in to support a difficult time for our customers.

Quality Control Technician field inspections of all internal technicians and external contractors as needed by bright house networks. Addressed all priority (escalations from call center of a field related nature) to also include property damage complaints investigation, documentation and reporting to Quality Control leadership. Mentoring of new hires was also a duty assign regularly to ensure the quality standards where clearly understood and the expectations were clear. This role required that I cover all of what was called region 4 and 5 which was west orange county and Osceola County. During this role I experienced the full brunt of three hurricanes that devastated Florida. The QC technicians (4 of us) where assigned to resolve all open service outage calls for our area that came in for the day. Once we cleared the pool we moved to Central areas to support the sevrice teams to guide and assist in clean up and reconstruction of damaged plant.

Resolve all service related problems in the customers home as schedule by our call center. Auditing and MDU cleanup was also an assigned quarterly task for our team. Service call related issues included but not limited to High Speed data, outages, digital phone service problems , cable card, outlet damage, drop damage repair and or replacement, fax issue, tuning adapters (TIVO), WiFi problems, surround sound and remote issues. Installation and service duties. This was the first position held as an in-house employee for the cable industry.

Address the daily assignment of work orders, resolution of MSO concerns that required resolution. Management of 67 technicians ranging from work check in, training, hiring and disciplinary issues as needed

Installation of residential and commercial services for Time Warner communications prior to bright-house networks. Servicing 3 off the four areas of the system areas. (This was before they converted to regions)

Automotive paint and light body duties worked for Don Mealy Chevrolet. Courtesy Cadillac, Mark's Auto Body, and Parallel Accents. Custom ground affects painting and installations for Don Mealy. All phases from including frame up restorations (to factory and non factory specifications)