• Provide robust IT support for Ogburn Construction, a premier concrete repair company.• Maintain, optimize, and improve various IT systems, enhancing operational efficiency.• Conduct regular system checks, address software/hardware issues, ensuring work continuity.• Design and develop secure databases to manage crucial company data.• Implement, maintain cybersecurity protocols to safeguard digital assets.• Oversee IT-related projects, understanding departmental needs and aligning them with suitable technology.• Train staff on new technologies/applications, fostering a tech-driven work culture.• Stay updated with industry trends, supporting the company's technological evolution.• Dedication to seamless IT infrastructure functioning, empowering high-quality service delivery.

Manage a small team, tracking their KPIs, and coaching them weekly to refine customer experience. Hire and trained new sales people. Create training programs and courses to expediate training time. Update admin databases for product pricing and proposal development. Manage tech and company devices using Mosyle, Apple Business Manager, and Apple Business Essentials. Manage all company apps like but not limited to: Slack, Google Workspace, PandaDoc, Zapier, and CompanyCam.Improved sales ADLs by 50% and ADSs by 20%: Increased Net Income by $1,000,000+

Provided insightful advice and friendly, hands-on technical support to customers. Helped multiple customers at a time, diagnosing product issues, explaining problems with patience and compassion. Executed repairs to iPhones and Macs with high efficiency and minimal errors. Maintained a 9+ NPS from customer reviews.

Refined estimation program to increase efficiency and reduce file-size. Developed company website with a focus on lead generation and marketing. Updated logo and created graphics for website, business cards, employee uniforms, and other branded materials. Created filing system to sync all company devices. Ported bookkeeping records into QuickBooks Online.

Lead barista. Trained new baristas how to make coffee based beverages with expertise and consistency, how to use POS system (Shopkeep) and taught efficiency in workflows to keeps customers happy and cafe clean. Helped manage 2 out of 4 locations. Developed new training processes, created business document filing system to keep all 4 locations in sync, helped with interviews and hiring process.

Refined experience in customer service, more responsibilities, and the art of espresso related beverages. Working closely with a small team of baristas to continue the bar’s reputation as #1 Nordstrom eBar in the region and serving delicious coffee.

Built experience in cash register use, drive through, completing daily cleaning tasks, working with a team of baristas while keeping spirits enthusiastic and forward thinking. Focused on customer’s needs and building friendships by learning names and personalized drinks. Received a raise after 6 months of work.