Jennifer Phan Email & Phone Number

Melbourne, Australia

• Provide general HR advice to employees and managers relating to terms and conditions of employment and policies and procedures. • Case management on a range of HR related matters through the HR Helpdesk system.• Provide technical guidance and advice on the management of misconduct and grievance related matters in accordance with policies, procedures, industrial instruments, legislation and best practice.• Conduct and support senior managers in investigations pertaining to misconduct or grievances. This includes coaching and support to managers in maintaining HR best practice.• Support and guide managers in any staffing changes, restructures and workforce planning.• Technical coaching and advice to relevant stakeholders on performance development, performance management, and management of unsatisfactory work performance to build a highly performing workforce in accordance to organisational strategies.• Provide advice and guidance to stakeholders on recruitment and selection strategies and processes to enable hiring managers to self-manage process requirements.• Management of the organisation’s Learning Management System, which includes redesigning e-learning modules and rolling out in line with the annual training plan.• Actively partnering with stakeholders in developing strategies to align with organisational directions, culture and achieve maximum employee engagement and productivity.

Carnegie

• Provide advice and assistance to managers and staff in performance/conduct related issues. • Manage, coordinate and support managers in handling grievances and investigations. This includes contributing to building management capability through coaching and training managers in maintaining best practice. • Ensure that performance counselling and disciplinary procedures are carried out in accordance to policy, legislative and sector requirements.• Assist managers with Enterprise Agreement and award interpretation to ensure legislative compliance.• Provide advice to managers and staff on employment conditions and the interpretation and application of EBAs, policies and procedures.• Provide advice and assistance to management during the initial planning stages of recruitment, including developing position descriptions and employment advertising. • Provide advice to selection panels with respect to short listing applicants, development of behaviourally based interview questions and reference checking of preferred candidates. • Contribute to the development, review and monitoring of HR policies and procedures to ensure they are relevant and up to date.• Develop relevant IR/ER document templates to support IR/ER processes.

Carnegie

• Responsible for state-wide recruitment and manage end-to-end back-office recruitment and support to the HR Team with Workforce Planning initiatives• Management of all employment documents including contract generation, interview guides, advertisement and any other on-boarding documentation• Facilitating compliance checks such as Police Checks, Working with Children Check and other industry requirements governed by Department of Health and Human Services• Support Hiring Managers through the regions with managing the recruitment process which includes advising on recruitment best practices, compliance requirements and any other recruitment queries• Providing advice on a range of generalist HR related matters and EBA interpretation in accordance to legislation and industrial instruments.• HRIS administration including maintaining Chris21 and Carelink+ systems. This also includes liaising with payroll department to ensure data is accurately captured.• Complete monthly reporting through Chris21 of compliance requirements in accordance with relevant legislative and funding provider obligations. • Maintenance of organisational chart with the use of Visio• Produce monthly reports against DHHS compliance requirements, Visa entitlements and funding body requirements.• Support management in IR/ER issues including performance and conduct related matters in accordance to policies and procedures.