Jessica Wells Email & Phone Number

Nashua, NH, US

Lexington, Massachusetts, United States

Lexington, Massachusetts, United States

At Home

- Support internal and external customers with escalation requests- Deliver content to Advisors through one to one meetings - Handled inbound phone calls, troubleshooting complex cases and providing support directly to customers - Provide support to Advisor workforce via in the moment support requests and curation - Collaborate with peers to accomplish.

Nashua, New Hampshire

Coach teams of 10-20 while Team Manager are on extended leave Develop individualized plans to increase success in KPIWorked on a 1x1 style of coaching plans Accountability for processes and business need goals Take over any remaining work for the Manager while away that needs to close out the month/week/day

Assist Advisors on returning to the role after an extended amount of time Work with Advisors advancing their roles within Apple to prepare them for future calls and chats Provide feedback and strategic planning for effective workflows

At Home

- Technical support for all iOS and Mac products - Handle all consults from advisors whom are unable to complete the resolution or unable to gain agreement with the customer- Top 3% of company - Team Manager backup coverage when out of office - Implement new training and initiatives to enhance the customer experience

Nashua, New Hampshire

In charge of day to day procedures and process for specialty teams Adjusting scheduling, tool access, and peer to peer coachingDeveloping new plans to enhance processes for effective call flowWork worldwide with groups to create a series of steps to create beneficial success

Grand Central Station New York NY

Aided in the process of purchasing Apple products. Effectively maintained and supported the mentor team in their personal development. Exceeded all sales and attachment goals. Was a promoter in the on boarding process of new employees. Would facilitate and delegate the employees training weeks within the store.

Grand Central Station, New York, NY

Enhanced the learning experience within the store. Delivered market material from corporate to 300+ employees per store, 1000+ market wide. Facilitated weekly and monthly training focused on providing the customer the best experience. Developed training experiences that worked with each type of learning style to encompass the leaner. Obtained communication.

Columbia, Maryland

Worked alongside the top producer of touring company. Maintained the contracts, head shots, and budgets of 300+ performers. Handled the travel arrangements of incoming and out going crew and producers. Travelled onsite to work with the Company Manager for months at a time while organizing them for departure to other cities.

Nashua, NH

Top performer in sales goal and attachments, would travel across Massachusetts and New Hampshire to support other store lacking in management. Operations management, exceptional customer service skills, and communication with other team members on how to attach extras that would make it beneficial for the customer.