Jared Rigby Email & Phone Number

Dallas-Fort Worth Metroplex

Delivered administrative support to the Criminal Investigative Division (CID) covering information analysis, reporting, tracking, compliance and procedural development for operating plans, budgets, procurement, and facilities.• Prepared multiple reports weekly for upper management; Integrated information from Criminal Case Reporting System or other sources to support criminal investigations and case preparation• Maintained quality assurance controls ensuring statistical reports by monitoring the status of data; identified errors, omissions, and deficiencies in CCRS and makes necessary corrections; analyzes need for additional information, developed solutions, and recommends changes and improvements• Identified administrative challenges within CID, developed procedures and provided recommendations to supervisors, including the development of a SharePoint local site and a shared calendar, while also assisting in the rewriting of the administrative specialist manual.• Controlled spending against CID operating plan; Reviewed funding documents, developed reports, and tracked status of Area Office funding expenditures• Developed tracking procedures, reconciled statements of account, and recommended changes and improvements ensuring accountability of the procurement process• Reviewed and reconciled all budgetary reports, compiled data, and analyzed spending trends; Researched costs and availability of needed items; Develops reports for supervisor and made recommendations for future allocations and spending• Identified needs and established agreements covering service, repair, maintenance and purchase of office equipment, investigative equipment and supplies; Oversaw supply and physical inventory shipments, while also performing semi-annual compliance audits• Served as liaison between the Area Office and the Region on all facility issues; Maintained 100% accountability of assets and equipment valued at $500,000.

Philadelphia, Pennsylvania

Delivered administrative support to the Criminal Investigative Division (CID) covering information analysis, reporting, tracking, compliance and procedural development for operating plans, budgets, procurement, and facilities.• Prepared multiple reports weekly for upper management; Integrated information from Criminal Case Reporting System or other sources to support criminal investigations and case preparation• Maintained quality assurance controls ensuring statistical reports by monitoring the status of data; identified errors, omissions, and deficiencies in CCRS and makes necessary corrections; analyzes need for additional information, developed solutions, and recommends changes and improvements• Identified administrative challenges within CID, developed procedures and provided recommendations to supervisors, including the development of a SharePoint local site and a shared calendar, while also assisting in the rewriting of the administrative specialist manual.• Controlled spending against CID operating plan; Reviewed funding documents, developed reports, and tracked status of Area Office funding expenditures• Developed tracking procedures, reconciled statements of account, and recommended changes and improvements ensuring accountability of the procurement process• Reviewed and reconciled all budgetary reports, compiled data, and analyzed spending trends; Researched costs and availability of needed items; Develops reports for supervisor and made recommendations for future allocations and spending• Identified needs and established agreements covering service, repair, maintenance and purchase of office equipment, investigative equipment and supplies; Oversaw supply and physical inventory shipments, while also performing semi-annual compliance audits• Served as liaison between the Area Office and the Region on all facility issues; Maintained 100% accountability of assets and equipment valued at $500,000.

Philadelphia, Pennsylvania

Delivered information on and responses to a variety of inquiries regarding dividend status, changes of plan, reductions, conversions to new insurance, reinstatements, total and permanent disability, disability waivers, matured endowments, cash surrenders, and loan values.• Responded to correspondence and telephone calls from Congressional, White House, service organizations, and Central Office sources• Researched and interpreted regulations governing life insurance policies in order to reply inquiries from policyholders on the VA administered insurance programs• Initiated reviews, analysis, fact-finding, and judgement of evidence submitted on a broad range of insurance claims resulting in customer savings or policy payouts • Answered inquiries regarding claims involving lapsed insurance policies, performed stop actions, initiated recovery of overpayments when advised of the death of a payee, processed inquiries of First Notices of Death, account status and address changes• Computed reserves, difference in reserve surrender and loan values, and determined effective dates of changes; Prepared detailed statements of accounts and conducted extensive audits of individual policies.

San Diego, California

Supervised 18 junior personnel on proper completion of Transaction Online Processing System and Defense Travel System authorizations for 93 Pacific Fleet vessels. Developed changes to DTS transition processes directly resulting in improved efficiency by 100%. Reviewed contracting documents to ensure compliance in work performance• Approved travel authorizations as required; Ensured all travel requests were on ships’ ATP; Coordinated transportation out of the Joint Travel Regulations (JTR) threshold• Directly supported COMNAVSURFPAC N46/47, associated transport operations, and personnel with relations and customer service to the Pacific Fleet.• Assisted the COMNAVSURFPAC N46/47 CRUDES/AMPHIB Supply Officer with the management and review of financial data in DTS• Technical advisor to N46/47 Supply Officer• Audited travel claims and ensured compliance with Department of Defense (DoD) travel policies, including annual budgetary allowances of $10M; Coordinated with N44 staff to identify and resolve travel issues• Monitored contractor performance and promptly report deviations or deficiencies to upper level management; notified contractors, in writing, of all deficiencies resulting in improved customer service.

Naples Area, Italy

Advised and supported multiple divisions/commands, certifying officials, approving officials, and travelers, while ensuring compliance with the Joint Travel Regulations (JTR) and applicable policies and procedures. Conducted monthly reporting and analysis and provided program updates to senior leaders.• Processed 3,000+ transactions (travel card processing/reporting, DTS Budget Maintenance, creating legacy orders/invoices, processing emergency/student travel, and NATO travel orders)• Coordinated and processed 5,000 travel requests annually in compliance with Department of Defense travel policies and regulations, and within budgetary allowances of $10M annually• Created authorization documents for dependents and travelers who do not have access to DTS• Processed travel requests within 3 working days from receipt of all appropriate documents• Trained 100+ employees as Approving Officials, Routing Officials and Users• Researched compliance of regulation for clients using JTR/JFTR to create travel vouchers• Resolved traveler’s problems in timely manner as Helpdesk operator; Assisted travelers with creating travel vouchers and researching JTR and JFTR for references.

Naples Area, Italy

o Special education assistant responsible for 30 students.o Assisted students with assigned goals.o Assigned daily tasks, monitored, and interacted with students.

M C B H Kaneohe Bay, Hawaii

o Provide technical support six squadrons with over 40 airplanes and helicopters with a 95 percent Ready For Issue rate. o Troubleshoot 12 types of communications and navigations systems to component level utilizing technical publications, schematics, wiring diagrams, and associated test equipment.o Responsible for security and maintaining daily inventory of 16 containers of tools valued at $750,000. o Supervised, mentored and trained 5 Marines.o Also gained additional specialty job in Communication Security material and EKMS gear, and 2M Solder Certification. o Constructed solutions for work center efficiency using LEAN/ Six Sigma Theory of Constraints to reduce overall time to repair and process materials by over 50 percent in a 22 day period.o Developed procedures to streamline workload and improved the overall process rate for more than 2500 repairable assemblies and shop replaceable assemblies.

M.S. Performance Psychology, Performance Psychology

Pursuing M.S. in Performance Psychology

Bachelor Of Science (B.S.), Psychology, 3.4

Activities and Societies: Phi Kappa Theta