Jack Twite Jr, Cera Email & Phone Number

Castle Rock, Colorado, United States

Directs, administers, and coordinates the Core Services of the Elections Division of the Clerk and Recorder's Office of Douglas County, CO. Owns voter registration, conducting elections, voter education and outreach, and precincts and boundaries.

Castle Rock, Co

• Assists in the supervision and coordination of elections operations, staff, and election judges including voter services, mail ballot processing and the conduct of elections. • Assists the Elections leadership team in the oversight of staff and monitors their statutory and non- statutory responsibilities to ensure compliance with office policies and procedures, County policy, state statute, and federal regulation.• Acquire and maintain a highly technical working knowledge of relevant laws, regulations, policies, standards, and elections operations procedures.• Creates, revises, and maintains standard operating procedures to perform role specific functions.• Reviews and revises training materials and documentation as needed.• Implements quality assurance measures to ensure processes and procedures are tested to evaluate for potential improvement and accuracy. Participates in continuous improvement initiatives.

Englewood, Co

Developed, led and supported reporting and analytics for in-house and vendor operations performance tied to customer service, field operations, and construction organizations. - Audited vendor partner invoicing and managed customer service performance.- Leveraged agile development design thinking to create a comprehensive reporting suite via SQL / SSRS and Tableau to track 82 defined KPIs and analyze data sets- Developed strategic partnerships to drive performance parity between internal and outsourced resources.

Englewood, Co

Managed relationships and execution with Comcast’s strategic third-party suppliers. Own reporting and performance analysis for vendor operations in customer service.- Developed strategic reporting platform using SQL, SSRS, SSIS, Excel, VB macros to migrate all vendor performance reporting to an in-house platform from a third-party management system.- Created best-in-class KPI management identified by vendors as superior to other clients including Amazon, Citi Corp, Samsung.- Owned collaboration for vendor performance management tracking development across corporate platform including national, northeast and central division teams.

St. Paul, Mn

Managed team of data acquisition analysts, supplying reporting and strategic insights for divisional sales and customer retention organization.- Audited and revised Twin Cities regional reporting structure for sales, customer retention and call center performance measures. - Provided guidance for management of $7M sales incentive budget.

St. Paul, Mn

- Responsible for coordinating and managing call center performance reports.- Assist in department budget process.- Maintain data warehouse solution.

Albuquerque, New Mexico Area

Created call volume and staffing requirements for three lines of business in call centers serving ~300K customers. Developed reporting system for IS using SQL and ODBC queries.- Provide team with analysis and recommendations on volumes, productivity, and capacity needs- Collaborate with Network Operations Center to monitor real time performance and adjust schedules and offline activities to optimize patient experience- Provides key recommendations to management with respect to short team and long term strategies for ensuring optimal service levels

Bachelor Of Science - Bs, Information Technology - Software Engineering

Business

Denver Leadership Academy - Master level leadership course focused on practical applications of leadership principles with an emphasis.

Anthropology & Fine Arts

Activities and Societies: Alpha Phi Omega - Chapter President and VP.